
Chief Complaints Manager
4 days ago
We are seeking a seasoned professional to fill the role of Chief Complaints Manager.
This position is responsible for overseeing the resolution of consumer complaints received from regulatory bodies.
The ideal candidate will possess strong analytical skills and have at least 4 years of post-qualification experience as a chartered accountant or 6 years of experience in a similar field.
Responsibilities include reviewing responses to consumer complaints, evaluating gas theft claims, and preparing responses for regulatory review.
The selected individual will also be responsible for implementing improvements in complaints resolution processes and ensuring timely compliance with regulatory requirements.
Seniority level- Executive
- Full-time
- Management
- Utilities
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