
Senior Consumer Complaints Manager
3 days ago
As a senior professional in our organization, you will be responsible for managing and resolving consumer complaints received from regulatory bodies while ensuring compliance with standard rules and regulations.
The ideal candidate will have at least 04 years of post-qualification experience as CA / ACMA or ACCA / MBA with at least 06 years of experience. They must also have experience of Rules & Regulations of Regulatory Framework.
Key responsibilities include:
- Evaluating Passing Unregistered Gas (PUG) complaints and taking necessary actions to resolve them according to standard rules and regulations.
- Reviewing cases of gas theft claims and obtaining relevant documents to ensure compliance with approved procedures.
- Overseeing evidences required to justify billings and preparing responses for regulatory bodies.
- Providing support in documenting responses to queries and complaints under complaints resolution regulations procedures.
- Ensuring departments provide relevant feedback and case files are stored for future references.
- Implementing measures to improve the structure for complaints resolution and complaint management.
- Assessing regulatory and statutory obligations to meet accurate and timely processing within the framework of regulations for review by senior management.
- Providing timely status updates to complainants, respondents, and higher management/board as appropriate in ongoing case resolution processes.
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Chief Complaints Manager
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Karachi, Sindh, Pakistan beBeeComplaints Full time 900,000 - 1,200,000We are seeking a seasoned professional to fill the role of Chief Complaints Manager.This position is responsible for overseeing the resolution of consumer complaints received from regulatory bodies.The ideal candidate will possess strong analytical skills and have at least 4 years of post-qualification experience as a chartered accountant or 6 years of...
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Consumer Insight
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Senior Compliance Specialist
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Karachi, Sindh, Pakistan beBeeCompliance Full time 1,500,000 - 2,500,000Compliance Manager RoleWe are seeking a senior-level professional to oversee consumer complaints, evaluate gas-related issues, and ensure adherence to regulatory standards.The ideal candidate will have experience in reviewing responses to consumer inquiries, assessing Passing Unregistered Gas (PUG) complaints, and implementing compliance protocols.They will...
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Senior Regulatory Compliance Specialist
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Karachi, Sindh, Pakistan beBeeCompliance Full time 6,000,000 - 12,000,000Job Overview:The Deputy Manager Compliance plays a pivotal role in ensuring compliance with regulatory frameworks.Key Responsibilities:Review and analyze complaints having financial impacts on a regional basis, preparing case files as necessaryAssess Passing Unregistered Gas (PUG) complaints and take required actions to resolve complaints according to...
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Complaints Resolution Manager
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Karachi, Sindh, Pakistan beBeeCRM Full timeWe are seeking a skilled Customer Relationship Management Specialist to join our team. This exciting opportunity involves managing customer complaints, coordinating with engineers for resolution or repairs, and achieving sales targets for Companion Products.The role requires strong organizational and planning skills, ability to handle multiple tasks...
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Chief Manager – Tariff
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Karachi, Sindh, Pakistan Sui Southern Gas Company Limited Full timeCA / ACMA with 6 years of post-qualification experience or ACCA with 9 years of experience. Knowledge of Regulatory Framework will be considered an added advantage.Responsibilities:Supervising and overseeing the compliance of SSGC's license conditions, performance and service standards, OGRA Ordinance and other applicable laws.Maintaining strong working...
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Senior Compliance Specialist
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Karachi, Sindh, Pakistan beBeeCompliance Full timeKey Role:We are seeking a Compliance Manager to oversee the implementation of license conditions, performance and service standards, OGRA Ordinance and other applicable laws.Main Responsibilities:Compliance Oversight: Ensure that our organization's policies, procedures and regulations are in place and followed by all stakeholders.Stakeholder Management:...
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Senior Regulatory Compliance Professional
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Karachi, Sindh, Pakistan beBeeCompliance Full timeRegulatory Compliance SpecialistWe are seeking a highly skilled and experienced Regulatory Compliance Specialist to join our team.Key Responsibilities:Review consumer complaints received from regulatory bodies, ensuring compliance with standard rules and regulations.Evaluate Passing Unregistered Gas (PUG) complaints and take necessary actions as per standard...
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Chief Manager – Compliance
4 weeks ago
Karachi, Sindh, Pakistan Sui Southern Gas Company Limited Full timeCA / ACMA with at least 06 years of post-qualification experience or ACCA / MBA with at least 09 years of experience. Must have experience of Rules & Regulations of Regulatory Framework.Responsibilities:Supervising and maintaining strong working relationships with internal and external stakeholders.Overseeing the compliance of SSGC's license conditions,...