Frontline Solution Professional

5 days ago


Karachi, Sindh, Pakistan Mushawarsolutions Full time
About Mushawarsolutions

We are a leading organization dedicated to delivering exceptional customer service and support.

We are seeking a highly skilled frontline solution professional to join our Product Support Team and contribute to our organization's growth and success.

The selected candidate will be responsible for communicating effectively with internal and external customers, providing Level 1 support, and resolving issues promptly.

Key responsibilities include:

  • Creating tickets with complete requirements and assigning tasks to relevant teams.
  • Prioritizing ticket management and managing expectations.
  • Maintaining clear communication with stakeholders.
  • Reviewing, managing, and updating the knowledge base.

The ideal candidate will have strong problem-solving skills, excellent communication skills, and the ability to work in a dynamic environment.

Requirements
  1. Excellent English communication skills.
  2. Positive attitude and willingness to learn.
  3. Organized and process-driven approach.
  4. Ability to handle pressure and meet deadlines.
  5. Superb problem-solving skills.
  6. Competency in computer systems and technologies.
  7. Proficiency in MS Office, Jira, JSM, Confluence, and Postman.
  8. Understanding of Scrum and change management cycles.
  9. Adherence to organizational processes and policies.


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