Frontline Resolution Agent

6 days ago


Karachi, Sindh, Pakistan ibex. Pakistan Full time
About Ibex
Ibex is a global company that provides customer experience solutions, including BPO, digital marketing, and online acquisition technology services. We operate 34 facilities worldwide and employ over 35,000 professionals. Our goal is to deliver exceptional customer experiences that drive business growth and customer loyalty.

Job Summary
We are seeking a skilled and experienced Customer Service Specialist to join our team in Karachi. The successful candidate will be responsible for delivering high-quality customer service by responding promptly and professionally to customer inquiries, resolving issues efficiently, and performing administrative tasks related to customer accounts. This is a full-time on-site position, and the successful candidate will be required to work at our facility in Karachi.

Key Responsibilities
  1. Provide excellent customer service by responding promptly and professionally to customer inquiries.
  2. Resolve customer issues efficiently and effectively.
  3. Perform administrative tasks related to customer accounts, such as updating records and processing requests.
  4. Work collaboratively with cross-functional teams to drive customer satisfaction and process improvement.

Requirements
  1. Excellent verbal and written communication skills in English and Urdu.
  2. Ability to empathetically handle customer inquiries and complaints while maintaining a positive attitude.
  3. Strong problem-solving and critical thinking skills.
  4. Excellent multitasking and time-management skills.
  5. Ability to navigate multiple systems and accurately document customer interactions.
  6. Strong attention to detail and accuracy.
  7. Basic computer skills and familiarity with Microsoft Office and Google.
  8. Previous customer service experience is a plus.

Working Conditions
  • Full-time, on-site position.
  • Work hours: [insert hours].
  • Benefit package includes ongoing training and development opportunities.


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