Customer Support Technical Lead

6 days ago


Karachi, Sindh, Pakistan Mushawarsolutions Full time
Job Overview

Mushawarsolutions is hiring a skilled frontline solution professional to join our Product Support Team.

This is an excellent opportunity for a customer-centric individual to grow professionally and contribute to our organization's success.

The selected candidate will be responsible for delivering exceptional customer service through effective communication and prompt issue resolution.

Key responsibilities include:

  • Providing Level 1 support to internal and external customers.
  • Troubleshooting customer queries and resolving issues efficiently.
  • Creating tickets with complete requirements and assigning tasks to relevant teams.
  • Prioritizing ticket management and managing expectations.
  • Maintaining clear communication with stakeholders.

The ideal candidate will have strong problem-solving skills, excellent communication skills, and the ability to work in a fast-paced environment.

Skills and Experience Required
  1. Strong English communication skills.
  2. Positive attitude and willingness to learn.
  3. Organized and process-driven approach.
  4. Ability to handle pressure and meet deadlines.
  5. Superb problem-solving skills.
  6. Competency in computer systems and technologies.
  7. Proficiency in MS Office, Jira, JSM, Confluence, and Postman.
  8. Understanding of Scrum and change management cycles.
  9. Adherence to organizational processes and policies.


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