Advanced Technical Support Specialist

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

This role requires a highly skilled individual with a deep understanding of Microsoft 365 services and technologies. The ideal candidate will have a strong background in technical support, troubleshooting, and problem-solving, as well as excellent communication and customer service skills.

Responsibilities include:

Key Responsibilities
  • Provide exceptional technical support for Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, Teams, and Entra ID (Azure AD).
  • Analyze and resolve complex technical issues, including email deliverability issues, phishing attacks, domain management (SPF, DKIM, DMARC), and security incidents.
  • Develop and implement strategies to improve Microsoft Secure Score recommendations and enhance security posture.
  • Collaborate with the helpdesk team to respond to escalated issues within defined SLAs.
  • Provide training and guidance to end-users on best practices for security, compliance, and collaboration.
  • Maintain accurate knowledge base articles and provide technical documentation.
  • Stay up-to-date with the latest Microsoft 365 services and technologies to provide expert-level support.

Requirements

  • Bachelor's degree in Computer Science, IT, or related field (desired).
  • Minimum 3 years of Microsoft 365 support experience (managed IT services experience preferred).
  • Microsoft 365 Certified: Modern Desktop Administrator Associate.
  • Expertise in Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Defender.
  • Strong analytical and problem-solving skills.
  • Experience with PowerShell scripting for automation.
  • Knowledge of DNS management and email security best practices (SPF, DKIM, DMARC, MTA-STS, BIMI).
  • Excellent communication and customer service skills.


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