Senior Client Technical Advocate

1 day ago

Peshawar City Tehsil, Pakistan beBeeProblemSolving Full time $60,000 - $80,000
Technical Support Specialist Opportunity

Welcome to a role where you will be the first point of contact for all technical queries, providing professional and understandable answers and solutions.

  • You will analyze and troubleshoot technical issues related to usability, API calls, imports, exports, campaign creation, and other things.

This position requires strong interpersonal skills with the ability to work effectively with diverse clients and team members, as well as exceptional problem-solving abilities with a focus on efficiency.

Responsibilities:
  • Provide top-notch support to clients ensuring seamless setup and fostering strong client relationships.
  • Work closely with the account management team to resolve technical issues facing their clients in a timely manner and recognize when to escalate to the level 2 team.

The ideal candidate will have a proactive attitude with a commitment to learning and professional growth, along with the ability to prioritize tasks, take ownership, and deliver results in a fast-paced environment.

Requirements:
  • Exceptional communication skills, both verbal and written, to engage with stakeholders at all levels.
  • A working knowledge of SQL, Javascript, Databases, APIs, and HTML is required.
  • Previous experience in technical support or integration roles, preferably in a client-facing capacity, is preferred.
  • Demonstrated history of successful client issue resolution is necessary.
  • Proficiency in English is essential.

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