
Customer Experience Manager
5 days ago
About Us
Zones IT Solutions is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. We operate in more than 120 countries, leveraging a robust portfolio and utilizing the highest certification levels from key partners.
As a Customer Success Manager, you will play a critical role in delivering exceptional customer experiences and driving business growth. You will own and manage the customer service experience, acting as the primary point of contact for customer escalations and ensuring overall operational account health.
This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment with diverse groups. You will collaborate with cross-functional teams, including PMO, Operations Leadership, and Supply Chain, to ensure seamless delivery of services and products.
Your Responsibilities
- Manage customer service experience and act as primary point of contact for customer escalations.
- Own overall operational account(s) health.
- Internal reporting to ensure key SLA and metrics are being met.
- Conduct operationally focused business reviews with Account Manager and Client.
- Partner with PMO, Operations Leadership, and Supply Chain for deployments, inventory management, and delivery standards.
Requirements
- 3 years of customer service and/or account management experience.
- Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.
- Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.
- Excellent verbal and written communication skills.
-
Customer Experience Manager
3 days ago
Islamabad, Islamabad, Pakistan Vertaz Technologies Full timeCustomer Experience Manager Job DescriptionVertaz Technologies is seeking a Customer Experience Manager to lead our customer support team. This role involves managing a team of customer service representatives and implementing strategies to enhance customer satisfaction.Key Responsibilities:Recruit, train, and manage a team of customer service...
-
Customer Experience Manager
5 days ago
Islamabad, Islamabad, Pakistan WellnessLiving Systems Inc. Full timeAchieve App SpecialistJob Description:This role is designed for individuals who can provide exceptional guidance to customers during their onboarding experience. As an Achieve App Specialist, you will play a critical part in ensuring a seamless transition into the Achieve (White Label) Branded App.Main Tasks:Customer Guidance: Ensure customers receive proper...
-
Customer Experience Manager
5 days ago
Islamabad, Islamabad, Pakistan ibex Full timeAbout the JobThis position requires an individual who can deliver exceptional customer experiences as measured by performance objectives and uphold the core values of our organization. You will respond promptly to customers via phone call, perform successful troubleshooting on customers' products, and provide accurate and efficient resolutions.You will also...
-
Security Operations Manager
3 days ago
Islamabad, Islamabad, Pakistan HR Manager Full timeJob ResponsibilitiesThe successful candidate will be responsible for:Cyber Security: Overseeing cyber security across various products, services, infrastructure, networks, and applications to safeguard the company, customers, and partners.Incident Response: Responding to complex security incidents and developing strategies to mitigate risks.Risk Management:...
-
Customer Experience Expert
2 days ago
Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full timeCustomer Experience Expert JobiGate Technologies Pakistan is seeking a Customer Experience Expert to deliver exceptional customer support and manage its ecommerce platforms. The ideal candidate will have a strong background in customer support management, reporting, and a solid understanding of appeals and VAT processes.Key ResponsibilitiesDevelop and...
-
Head of Customer Experience
5 days ago
Islamabad, Islamabad, Pakistan Riphah University Full timeRiphah University is seeking a highly skilled Head of Customer Experience to lead our customer experience strategy and drive business growth.The successful candidate will have a solid foundation in customer experience principles, a proven track record of success, and a passion for delivering exceptional customer experiences.Key ResponsibilitiesDevelop and...
-
Customer Experience and Quality Manager
5 days ago
Islamabad, Islamabad, Pakistan Mozack Full timeCritical Quality and Customer Experience ProfessionalAt Mozack, we are looking for a talented professional who can take charge of maintaining the highest standards of quality and customer satisfaction. This role involves close collaboration with various departments to analyze data, review communications, and track performance metrics.The successful candidate...
-
Customer Experience Director
5 days ago
Islamabad, Islamabad, Pakistan House of Kasib Full timeJob SummaryHouse of Kasib seeks a Customer Experience Director to lead the company's customer experience initiatives. This key role involves developing and implementing strategies to deliver exceptional customer experiences across all touchpoints.Key Responsibilities:Developing and executing customer experience strategies to drive loyalty and...
-
Customer Experience Expert
5 days ago
Islamabad, Islamabad, Pakistan Veon Group Full timeKey ResponsibilitiesWelcome and guide walk-in customers from the floor, ensuring a seamless and positive experience.Develop a solid understanding of our CRM system and associated portals to effectively manage customer queries.Promote exceptional customer service by handling inquiries in a timely and professional manner.Maintain high-quality standards for...
-
Customer Experience Representative
3 days ago
Islamabad, Islamabad, Pakistan BPO Job in Malaysia Full timeDigital Solutions ProviderWe empower businesses by delivering exceptional customer experiences through innovative digital solutions.Job DescriptionThe Customer Success Specialist role involves daily activities focused on responding to customer inquiries, managing concerns, and providing accurate information via inbound phone calls, chat, or email based on...
-
Customer Experience Ambassador
4 days ago
Islamabad, Islamabad, Pakistan Havana Tech Full timeOverviewHavana Tech is looking for highly skilled individuals to drive sales growth through inbound calls, building strong relationships with our customers, and delivering exceptional experiences.Key Performance Indicators:Meet or exceed monthly sales targets by efficiently managing call time and converting prospects into clients.Develop a deep understanding...
-
Director of Customer Experience
5 days ago
Islamabad, Islamabad, Pakistan Motive Technologies, Inc Full timeAbout UsMotive Technologies, Inc. empowers businesses with innovative solutions to enhance operational efficiency and customer satisfaction.Our comprehensive platform integrates safety, operations, and finance functionalities, providing a unified system for managing drivers, vehicles, equipment, and fleet-related spend.Backed by industry-leading AI, our...
-
Customer Experience Leader
2 days ago
Islamabad, Islamabad, Pakistan Motive Full timeJob DescriptionThe senior customer success manager will be responsible for managing daily operations, focusing on metric pacing, productivity, and process adherence for the customer success small and medium-sized business Spanish save motion and winback motion.Manage cross-departmental coordination and collaboration to identify, develop, and launch process...
-
Customer Experience Strategist
7 days ago
Islamabad, Islamabad, Pakistan easypaisa Bank Limited Full timeJob DescriptionAs the Head of Customer Experience, you will be responsible for overseeing the entire customer journey, ensuring that every interaction with our brand is seamless and delightful.You will lead a team of experts in creating personalized experiences that meet the evolving needs of our customers. With a deep understanding of market trends and...
-
Customer Experience Director
4 days ago
Islamabad, Islamabad, Pakistan C Mart Askari Full timeWhat We OfferAs a Store Manager at C Mart Askari, you will have the opportunity to develop your leadership and business skills in a dynamic and fast-paced environment.With a strong focus on customer experience and sales growth, you will be part of a team that is passionate about delivering exceptional results.
-
Customer Experience Director
5 days ago
Islamabad, Islamabad, Pakistan Freelancerprox Full timeJob Description:We are seeking a dynamic and experienced Senior Customer Support Manager to lead our customer support operations and drive sales growth.The ideal candidate will possess strong leadership and communication skills to manage a team and ensure excellent customer satisfaction.Key Responsibilities:Operations Management:Oversee inbound and outbound...
-
Customer Experience Strategist
2 days ago
Islamabad, Islamabad, Pakistan easypaisa digital bank Full time**Job Summary**We are seeking an experienced professional to lead our customer experience efforts and drive business growth through exceptional customer satisfaction.About the Role:Develop and execute customer experience strategies that align with our business objectives.Lead cross-functional teams to design and deliver outstanding customer experiences...
-
Customer Experience Specialist
5 days ago
Islamabad, Islamabad, Pakistan Elite Outsourcing Full timeJob Overview:At Elite Outsourcing, we are dedicated to providing top-notch services to our clients. As a Sales Growth Leader, you will play a crucial role in driving revenue growth and building strong relationships with our customers.Develop and implement effective sales strategies to achieve sales targets.Provide exceptional customer service and support to...
-
Customer Experience Specialist
5 days ago
Islamabad, Islamabad, Pakistan ContentStudio inc Full timeAs a Customer Experience Specialist at ContentStudio inc, you will play a critical role in ensuring our customers receive exceptional support.Responsibilities include:Providing timely and effective resolution to customer inquiriesCollaborating with cross-functional teams to resolve complex issuesDeveloping and maintaining knowledge of product features and...
-
Customer Experience Enhancement Assistant
5 days ago
Islamabad, Islamabad, Pakistan Octicsoft LLC Full timeAs an Ecommerce Assistant at Octicsoft LLC, you will play a crucial role in ensuring a smooth and efficient customer experience.About Your ResponsibilitiesSome key responsibilities include handling customer inquiries, processing orders, managing inventory, and maintaining accurate records.Skills RequiredStrong Communication Skills: Effectively interact with...