Customer Experience Strategist

1 week ago


Islamabad, Islamabad, Pakistan easypaisa Bank Limited Full time

Job Description

As the Head of Customer Experience, you will be responsible for overseeing the entire customer journey, ensuring that every interaction with our brand is seamless and delightful.

You will lead a team of experts in creating personalized experiences that meet the evolving needs of our customers. With a deep understanding of market trends and customer expectations, you will develop strategies to stay ahead of the competition and drive business growth.

Key Responsibilities:

  1. Develop and implement customer experience strategies that align with our business objectives.
  2. Analyze data and customer feedback to identify areas for improvement and develop insights-driven solutions.
  3. Liaise with cross-functional teams to ensure seamless execution of customer experience initiatives.
  4. Mentor and lead a high-performing team of customer experience professionals.
  5. Stay up-to-date with industry trends and best practices in customer experience.

Requirements

  • Masters degree in Business Administration, Marketing, or a related field.
  • Minimum 5 years of experience in customer experience, product development, or digital marketing.
  • Strong leadership and strategic thinking skills.
  • Ability to analyze complex data and develop actionable insights.
  • Excellent communication and collaboration skills.


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