Operations Manager Guest Experience

5 days ago


Gujranwala, Punjab, Pakistan Jewel Changi Airport Devt Full time

As a Senior Manager in the User Experience department at Jewel Changi Airport Development, you will be responsible for overseeing attractions and mall operations, guest experience, facilities management, and tenancy design and experiential creation. This role involves leading a team to drive operational excellence and enhance guest engagement.

Key responsibilities include:

  • Leading the team in managing daily attractions and mall operations, ensuring seamless service delivery and guest experience.
  • Developing and implementing strategic plans for assigned attractions, guest engagement, and operational portfolios.
  • Driving new operational and experiential trials and projects, improving overall guest experience.
  • Managing feedback, stakeholder relationships, and events planning.
Requirements

Candidates must meet the following criteria:

  • Proven experience in managing complex operations in the attraction or hospitality sector.
  • Excellent customer engagement, process improvement, and multi-stakeholder management skills.
  • Strong analytical thinking, multi-tasking, and project management capabilities.
  • Ability to handle high-pressure situations, resolve issues, and maintain a composed demeanor.
  • Effective team leadership, inspiring others to achieve operational goals and deliver exceptional guest experiences.
  • Superb communication skills and ability to work diverse shifts, including weekends and public holidays.
  • Relevant working experience and a positive attitude, demonstrating empathy, motivation, and a passion for delivering excellent results.


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