
Customer Service Team Lead
1 week ago
- Main Responsibilities
- Assist in overseeing daily call center operations
- Support and guide call center agents to improve performance
- Ensure customer inquiries are handled efficiently and professionally
- Monitor team productivity and provide feedback
- Help implement new strategies to enhance service quality
- Handle escalated customer issues when necessary
Key Qualifications
Fresh graduates highly encouraged
0 - 1 Years of experience in any related field
Strong leadership and problem-solving skills
Proficiency in basic computer applications is a plus
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