Senior Dispute Resolution Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan beBeeDispute Full time £35,000 - £45,000

We are seeking a meticulous and empathetic professional to join our team. This role is crucial in maintaining high standards of service delivery by effectively managing disputes, ensuring timely resolutions, and fostering positive relationships with both clients and internal teams.

Key Responsibilities

  • Evaluate each case to determine the best approach for resolution.
  • Manage the end-to-end dispute resolution process, ensuring prompt and cost-effective outcomes.
  • Conduct in-depth investigations to understand the root causes of disputes.
  • Gather, analyse, and compile all relevant evidence and documentation.
  • Maintain clear, accurate, and detailed records of all disputes and related communications.

About You

  • Excellent negotiation, mediation, and communication skills.
  • Strong analytical and problem-solving abilities.
  • Ability to manage multiple cases efficiently under tight deadlines.
  • Experience in cross-functional collaboration with internal teams and stakeholders.

Benefits

  • Foster positive relationships with clients and internal teams.
  • Work in the UK time zone.

Others

  • This role requires availability during UK business hours.
  • Flexibility and responsiveness are key to ensuring seamless communication and support across teams.

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