
Customer Experience Associate Role
3 days ago
Sadapay is revolutionizing the way people manage their finances in Pakistan by providing a simple, transparent, and hassle-free digital experience.
Why This Role Matters
As a Customer Experience Associate, you'll be at the forefront of our mission to cater to the unbanked population. Your exceptional communication skills and ability to handle high-pressure situations will make all the difference in delivering an outstanding customer experience.
Your Key Responsibilities
- Provide timely and effective responses to customer inquiries via email, live chat, and social media.
- Investigate and resolve issues such as failed transactions, declined payments, and lost or stolen cards promptly and professionally.
- Collaborate with other departments to identify and monitor suspicious activity.
To Succeed in This Role, You Should Have:
- Excellent verbal and written communication skills with an emphasis on attention to detail.
- A calm and composed demeanor to handle high volumes of issues and queries.
- A positive attitude and patient approach to help customers, even those who are dissatisfied.
- Strong problem-solving skills and a knack for investigation.
- A passion for quality and a focus on delivering exceptional customer service.
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