Customer Success Associate

2 days ago

Lahore, Punjab, Pakistan beBeeSupport Full time $50,000 - $75,000

Customer Success Associate

We are seeking a skilled and dedicated professional to join our team as a Customer Success Associate. This role plays a vital part in ensuring customer satisfaction and operational success by providing exceptional front-line support.

The primary responsibility of this position is to deliver top-notch support via live chat and calls, resolving customer enquiries efficiently. This includes troubleshooting and addressing technical issues promptly, escalating bugs and feature requests to the development teams as necessary, and maintaining strong relationships with customers, embodying our values.

Key Responsibilities:
  • Deliver prompt and effective support to customers through live chat and calls.
  • Identify and escalate technical issues to the development teams for resolution.
  • Maintain accurate records of customer interactions and provide regular updates on progress.
  • Develop and maintain strong relationships with customers, fostering trust and loyalty.

Requirements:

This role requires exceptional written communication skills in English, a strong academic background from a reputable undergraduate program, 1-3 years of experience in technical support at a relevant company, and a proven track record of success and career progression. The ideal candidate will possess excellent multitasking and prioritization skills, with the ability to effectively manage competing tasks.

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