Customer Success Associate

2 days ago

Lahore, Punjab, Pakistan CureMD Corporation Full time

Customer Success Associate page is loaded

Customer Success Associate

Apply locations Lahore | Time type: Full time | Posted on: Posted 5 Days Ago | End Date: December 31, 2025 (30+ days left to apply) | Job requisition id: JR101869

Job Overview:

Join our team as a Customer Success Associate and be the frontline champion for our clients. Deliver exceptional support, troubleshoot issues, and ensure customer satisfaction. If you have a passion for building strong client relationships and providing top-tier service, this role offers an exciting opportunity in the world of IT.

Job Responsibilities:

  • Channel passion for customer service and claim ownership of the customer experience, including comprehensive issue resolution while collaborating with different teams.
  • Research and grasp information across multiple tools while keeping the customers engaged.
  • Tailor communication and style effectively to different audiences.
  • Work independently and manage time efficiently in a fast-paced, constantly changing environment.
  • Share expertise and welcome feedback in a collaborative culture.
  • Manage multiple tasks, organize, and prioritize effectively.

Qualifications:

  • Bachelor's degree from a reputable institution.
  • 0 – 2 years of experience.
  • Strong written and verbal communication skills, with knowledge of telephone etiquette.
  • Understanding of customer service principles and methods.
  • Experience in client communication.
  • Ability to work during US timings.

Compensation and Benefits:

Financial:

  • Competitive salary and bi-annual bonus.
  • Fast track and uncapped career growth for high performers.
  • Company-sponsored vehicle financing (car and bike).
  • Interest-free loans.
  • Provident Fund: CureMD matches up to 8% of your base salary.

Health and Wellness:

  • In-house clinic with certified doctors and 24/7 telemedicine service.
  • Hospital treatment monitoring by company doctors.
  • Comprehensive health coverage for immediate family (outpatient, inpatient, maternity, and parents' inpatient).
  • Exclusive health benefits and discounts at top clinics and labs.

Supportive Workplace:

  • Pick-up and drop-off services for female employees.
  • In-house daycare facility.
  • In-house gym and recreational area.

Continued Learning:

  • Company-sponsored trainings, workshops, development programs, and retreats.
  • Paid specialized trainings and certifications.

The Difference You'll Make:

At CureMD, every role plays a pivotal part in transforming healthcare. Join our innovative team to contribute to groundbreaking technology that impacts patient care, healthcare efficiency, and saves lives globally. Your skills and passion will help deliver solutions supporting healthcare professionals in critical, real-time settings. Together, we're not just advancing technology — we're making a tangible difference in people's lives. Together, let's save lives.

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