Lead Customer Experience Manager

2 days ago

Lahore, Punjab, Pakistan beBeeManagement Full time 3,500,000 - 4,500,000
Customer Service Manager Job Description

Job Summary:

We are seeking a seasoned Customer Service Manager to lead our customer service department. This role requires an experienced professional with 5+ years of experience in managing a team and handling complex customer issues.

The ideal candidate will have excellent written and verbal communication skills, as well as the ability to build and engage a high-performing team.

The key responsibilities of this role include:

  • Planning, prioritizing, and delegating work tasks to ensure seamless operation of the customer services department.
  • Identifying opportunities to improve the customer experience and implementing initiatives to drive customer loyalty.
  • Handling complex and escalated customer service issues.
  • Developing and implementing in-house customer service policies, procedures, and standards.

The successful candidate will be required to:

  • Have previous call centre or customer service management experience.
  • Be educated to a minimum of Bachelor's/Master's level.
  • Be willing to work flexible hours, including evenings and night shifts.

What We Offer:

We offer a competitive salary package, opportunities for career growth and development, and a collaborative and dynamic working environment. You will have the opportunity to learn from experienced professionals and contribute to the success of our organization.

Benefits include:

  • A monthly salary package.
  • Opportunities for learning and development in the customer service industry.
  • A professional and supportive working environment.

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