Customer Experience Specialist

1 day ago

Karachi, Sindh, Pakistan beBeeCustomerSupport Full time 500,000 - 800,000
About Us

We believe that technology has the power to transform lives. Our vision is to become a leading force in Qatar's Super App scene, propelling the region forward through innovative solutions.

Our Mission

We aim to revolutionize how people interact with technology, offering endless possibilities and surpassing norms. We invite talented individuals to join us on this journey to become Qatar's first Unicorn.

Our Culture
  • Be Customer Focused: Prioritize customer needs and build sustainable relationships.
  • Act with Integrity: Be honest, ethical, and trustworthy in everything we do.
  • Be Curious and Creative: Innovate and create solutions to bring a lasting positive impact.
  • Lead by Example and Take Ownership: Be the change you want to see and take responsibility.
  • Work Efficiently and Deliver Results: Do more with less, better, and faster.
  • It's all about Teamwork: Be a team player; together, we are stronger.
Job Responsibilities
  • Manage a high volume of incoming calls and chats effectively.
  • Identify and assess customer needs to achieve satisfaction.
  • Build trust through open communication and maintain a positive attitude.
  • Provide accurate and complete information using appropriate methods/tools.
  • Meet personal and team targets for call/chat handling.
  • Prioritize escalations to ensure high efficiency and resolution.
Requirements
  • Strong academic background: Intermediate/OA Levels.
  • At least 1 year of experience in customer service (Call Centre).
  • Familiarity with industry practices and standards.
  • Proficiency in English or Arabic (written, oral, presentation).
  • Efficient use of computer software, including MS Office.
  • Ability to work in rotational shifts.

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