Telecommunications Expert

6 hours ago

Karachi, Sindh, Pakistan beBeeCommunications Full time $80,000 - $120,000
Unified Communications Specialist

We are seeking a skilled and proactive Unified Communications Specialist with strong experience in Webex Contact Center to join our team.

In this role, you will be responsible for the design, implementation, and support of VoIP infrastructure and cloud-based contact center solutions, with a primary focus on Cisco Webex Contact Center.

  • Design, configure, and maintain Webex Contact Center platform and integrations with other enterprise systems (CRM, call recording, etc.)
  • Manage call flows, IVRs, routing strategies, and agent profiles within the Webex Contact Center environment
  • Monitor and troubleshoot VoIP quality and call routing issues using tools like Control Hub, Webex Analyzer, or third-party monitoring platforms
  • Lead VoIP and Contact Center-related project implementations, migrations, or upgrades
  • Coordinate with vendors for support and escalations
  • Ensure high availability and security compliance across voice and contact center systems
  • Generate performance reports and implement improvements to meet SLAs and KPIs
  • Train and support end users, supervisors, and admins on Webex Contact Center features
Qualifications And Skills
  • Bachelor's degree in IT, Telecommunications, or a related field
  • 3+ years of experience in VoIP engineering or Unified Communications, with a focus on cloud-based contact centers
  • Hands-on experience with Cisco Webex Contact Center (or Webex CC Enterprise), including Control Hub administration
  • Solid understanding of SIP, RTP, QoS, and VoIP protocols
  • Experience integrating Webex Contact Center with tools like Salesforce, Zendesk, or MS Dynamics
  • Familiarity with PSTN connectivity (CUBE, SIP trunks, SBCs)
  • Cisco certifications (CCNP Collaboration, Webex Contact Center Specialist)
  • Experience with Cisco Unified Communications Manager (CUCM), CUBE, and SBCs (Audiocodes/Sonus/Ribbon)
  • Scripting experience (Python or JavaScript) for automation of tasks and reporting
  • Knowledge of compliance requirements for call recording and data retention (GDPR, HIPAA)
  • Exposure to Workforce Management (WFM) or Quality Management (QM) tools integrated with Webex CC
What We Offer
  • A dynamic and collaborative work environment with opportunity to work with cutting-edge technology and innovative solutions
  • Competitive salary and comprehensive benefits plan
Other

This is a full-time office based job in Karachi, Pakistan.

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