Senior Manager Compensation

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Global Talent Acquisition & HRBP at Afiniti | Scholarship Holder | xDaraz

About Us

Afiniti is the leading provider of artificial intelligence that improves customer experience — making moments of human connection more valuable. Our vision is to lead the contact centre industry by delivering innovative AI solutions that uniquely enhance customer lifetime value and operational efficiency, earning us the trust of leading consumer companies worldwide. For the past 16 years, Afiniti's patented technology has paired customers and contact centre agents in real-time based on how well they are likely to interact, leading to better experiences across the entire customer journey. As our products evolve, it is our mission to retain and grow revenue by creating repeatable AI-driven solutions that transition from high-touch managed services to product-led growth. We aim to do this by offering our core routing AI to a larger number of medium-sized enterprises at a lower price and via a subscription-based model and by addressing more use cases via a Generative AI-based, voice- and chat-enabled, AI Agent with unique IP that delivers prompt-first application development (as opposed to legacy flow builders), and AI-driven instrumentation to maximize performance.

Afiniti operates throughout the world and has driven billions of dollars of precisely measurable AI value for our telecommunications, banking, insurance, healthcare, and travel customers. To learn more, visit www.afiniti.com.

About The Role

Senior Manager Compensation & Rewards - Karachi, Lahore, Islamabad

The Senior Rewards Manager works to develop rewards strategy and programs that are specifically designed for Afiniti's needs in attracting, engaging, and retaining desired talent. Reporting directly to the Director, Rewards & People Analytics, you will develop base and variable pay structures, incentives and bonus programs, and benefits programs and administrative guidelines. This includes short-term incentives, long-term incentives, and sales compensation.

Key Responsibilities

• Align reward strategy with Afiniti's employee value proposition (EVP) in order to support attraction, retention, and engagement of employees, and organizational objectives
• Ensure the effective design and execution of foundational rewards such as base pay throughout Afiniti consistently in support of Afiniti's people strategy
• Ensure pay equity across the company in designed pay programs
• Ensure market competitiveness for pay in order to ensure attraction and retention of talent
• Establish an effective linkage between employee performance and reward by designing and executing performance-related reward programs (bonus and commission programs)
• Ensure that Afiniti's other benefits policies support attraction and retention
• Analyze compensation data to identify trends, anomalies, and opportunities for enhancing compensation programs
• Customize reward programs where necessary based on varying needs of different functions and job families
• Establish financial planning and budgeting process for designed pay programs (regular salary adjustment cycles, merit increases, band adjustments) in order to align pay budgets with Afiniti's growth and business performance
• Establish user-friendly systems & technological tools to manage rewards automatically and without error
• Contribute to workforce planning and headcount budgeting process in terms of measurement and analysis of people costs
• Build and review compensation and benefits policies, procedures
• Assist in the operational delivery of day-to-day reward management activities, such as cost estimations, role pay grade assessments, market benchmarking, and salary recommendations
• Provide advice and guidance on rewards strategy and programs to line leaders and to the HR team

Minimum Qualifications

• At least 10 years of experience in compensation and benefits field in HR domain, preferably in a consulting company with exposure to multinational working environment
• Experience in financial budgeting and planning field is a plus
• Effective planning and project management skills and process development knowledge
• The ability to develop quick rapport and functional relationships with a culturally diverse, global team
• Proven ability to influence and lead cross-functional teams without formal authority
• Exceptional written, verbal, and interpersonal communication skills.
• A passion for people and an aptitude to maintain a positive tone in a highly demanding work environment
• Excellent teamwork
• High motivation and energy key to ensuring success in this role
• High analytical thinking and problem-solving capabilities
• High level of quantitative skills required for the role; candidates should be comfortable working with numbers and discussing statistics
• Adaptable to changing environments

This is a hybrid opportunity.

Seniority level

• Seniority levelExecutive

Employment type

• Employment typeFull-time

Job function

• Job functionHuman Resources and Information Technology
• IndustriesSoftware Development and Technology, Information and Media

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Karachi Division, Sindh, Pakistan 21 hours ago

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