
Technical Solutions Manager
6 days ago
Our organization is a leading provider of technology solutions in Pakistan.
With our unwavering commitment to innovation and excellence, we have been recognized as an award-winning workplace in the Telecom and Technology sector.
We are redefining the industry with groundbreaking solutions that drive digital transformation in Pakistan. Our journey of Culture Transformation & Change Management has led us to deliver integrated ICT and Cellular Network services, rooted in our values of resilience, big thinking, winning every battle, and valuing success.
Our inclusive & diverse culture cultivates an environment where every individual can thrive, regardless of their background or belief.
Our unified core values guide us towards achieving our vision of becoming the largest technology player and national champion driving digital transformation in Pakistan.
Key Responsibilities:- Monitoring and follow-up of Corporate Services Faults with regional technical support teams on a daily, weekly & monthly basis, along with escalation to higher management as required to keep Technical MTTR in check.
- Performing RCA (Root Cause Analysis) on prolonged & repeated faults to improve MTTR.
- Co-ordinating among regional offices in the domain of Corporate Technical Operations for compilation of operational data, various performance & inventory trackers related to Corporate Support.
- Proposing and implementing IT-based solutions to improve reporting & analysis including but not limited to creation of new automated reports, automation of dashboards, introduction of new functionality as well as responsible for implementation of changes in existing systems.
- BE/BS Electrical/Telecommunication/IT and Networking degree.
- Any Certification CCNA/CCNP would be advantageous.
- Relevant experience.
- Experience in Operational Activities Management would be preferred.
- Good MS Office skills, Experience of working with SAP Business Objects, CRM & MicroStrategy BI tools.
- Basic Knowledge of Corporate services and Telecom.
- Reporting & Analytics.
- Time and Meeting Management.
Our family-centric policies offer 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.
#ExpressYourTalent #ReadyToRise #TayyarHo
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