
Transformative Customer Engagement Specialist
3 days ago
Customer Success Strategist
About the RoleWe are seeking a seasoned customer success strategist to spearhead retention, engagement, and growth initiatives. This role involves harnessing AI to anticipate customer needs, deliver tailored experiences, and uncover high-value upselling opportunities.
Main Responsibilities- Develop and execute strategic plans to drive customer retention and growth through AI-driven customer interactions.
- Craft personalized experiences that meet customers' evolving needs, leveraging predictive analytics and data insights.
- Identify and capitalize on upselling opportunities by analyzing customer behavior and preferences.
- A minimum of 2 years of experience in customer success within the B2B software industry.
- Familiarity with GenAI tools and ability to leverage them to enhance customer interactions.
We operate in a remote workplace focused on building top talent teams and providing challenging opportunities for personal growth and flexibility.
A career with us is fast-paced and offers opportunities for personal contribution and career development.
We value diversity and promote an inclusive work environment.
This is a full-time position requiring 40 hours of work per week. The compensation for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year.
The payment period is weekly.
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