Donor Experience Lead

2 days ago


Karachi, Sindh, Pakistan The Citizen Foundation Full time
Job Summary

The Citizen Foundation is seeking a highly motivated Donor Experience Lead to own and drive the development of exceptional donor experiences across all touchpoints. As a key member of our team, you will work collaboratively with cross-functional teams to design and implement intuitive and engaging donor journeys that foster long-term relationships and loyalty.

Main Responsibilities
  • Donor Journey Mapping: Develop comprehensive maps of donor journeys to identify opportunities for improvement and growth.
  • User Experience (UX) Design: Collaborate with designers to create user-centered designs that enhance the overall donor experience.
  • Testing and Feedback: Conduct usability testing and gather feedback from donors to inform design improvements.
  • Process Optimization: Identify areas for process improvement and implement changes to enhance efficiency and effectiveness.

This is an excellent opportunity for a UX-focused professional to shape the future of our donor experience.


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