Contact Center Specialist
2 weeks ago
We are seeking a highly motivated and skilled Customer Service Representative to join our team. This role is perfect for individuals who are passionate about providing exceptional customer service and have strong communication skills.
The ideal candidate will have 1-2 years of experience in a call center environment, with a proven track record of delivering high-quality customer experiences. BPO experience is a plus, but not required.
This is a full-time/part-time opportunity that offers the flexibility to work 40 hours per week. As a Customer Service Representative, you will be responsible for assisting customers with their inquiries, resolving issues, and providing administrative support.
To succeed in this role, you must be proactive, enthusiastic, and able to adapt to new challenges. You should also possess excellent verbal and written communication skills, as well as basic knowledge of computer tools.
Beneath are some key responsibilities for the role:
- Customer Service Support: Assist customers via phone, email, or chat to resolve their queries and concerns.
- Administrative Tasks: Manage and organize files and documents, perform data entry, and maintain accurate records.
- Project Assistance: Provide support to other teams on various projects and tasks, ensuring timely completion and quality delivery.
- Sector Support: Perform support activities across different sectors of the organization, contributing to its overall success.
We offer a range of benefits to our employees, including:
- Transportation Allowance: A generous allowance to help with transportation costs.
- Meal Allowance: A daily allowance to cover meal expenses.
- Medical Assistance: Comprehensive medical insurance to ensure your health and well-being.
- Training and Growth Opportunities: Ongoing training and development programs to help you grow professionally and personally.
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