Platform Service Representative

5 days ago

Lahore, Punjab, Pakistan beBeeCustomer Full time
Job Overview:

We are currently seeking an experienced Customer Support Specialist to manage customer queries via email and chat for UK-based customers. This role involves handling customer inquiries, providing platform assistance, and tracking feedback.

Key Responsibilities:

  • Manage customer interactions via email and chat efficiently.
  • Assist customers with platform features, troubleshooting, and new functionality insights.
  • Track and share customer feedback with internal teams.
  • Collaborate in training junior chat support agents.

Requirements:

  • Experience in E-commerce platforms such as Shopify or WordPress.
  • Expertise in email-based support.
  • Strong reading, writing, and communication skills.
  • Familiarity with CRM systems, help desk software, and remote support tools.
  • Ability to handle multiple tasks and resolve customer concerns efficiently.

This role requires strong analytical and problem-solving skills, with the ability to work effectively in a fast-paced environment.

The ideal candidate will have experience working with e-commerce platforms, strong communication skills, and a proactive approach to resolving customer issues.

As a key member of our team, you will be responsible for delivering exceptional customer service and supporting the growth of our business.

At our organization, we are committed to fostering a culture of excellence and innovation. We offer a dynamic and supportive work environment that encourages collaboration and continuous learning.

Our team is passionate about connecting top-tier talent with exceptional career opportunities. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

By joining our team, you will have the chance to make a meaningful contribution to our success and develop your skills in a rapidly evolving industry.

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