Support Engineer for Enterprise Solutions

10 hours ago


Lahore, Punjab, Pakistan Motive Full time
Role Overview:
The Technical Support Engineer - Enterprise will be responsible for providing technical support to our customers, resolving complex technical issues, and collaborating with cross-functional teams to drive business results. This role requires a strong technical background, excellent communication skills, and the ability to work collaboratively as part of a dynamic team.

Key Responsibilities:
* Resolve complex technical issues through troubleshooting and analysis
* Communicate technical information to customers and internal stakeholders in a clear and concise manner
* Collaborate with internal teams to identify and address larger technical issues and trends
* Stay up-to-date on new technologies and industry trends, applying this knowledge to improve our products and services
* Contribute to process improvements and best practices within the support team

Requirements:
To succeed in this role, you will need:

Key Qualifications:
  • 2-3 years of experience in technical support or a related field.
  • Strong technical skills and knowledge of software development, hardware, and firmware troubleshooting.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
  • Fluency in English, both spoken and written.
  • Proven problem-solving and analytical skills, with the ability to think critically and creatively.

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