Enterprise Support Specialist

16 hours ago


Lahore, Punjab, Pakistan Motive Full time

At Motive, we empower the people who run physical operations with innovative tools to make their work safer, more productive, and profitable.

Our industry-leading AI platform gives you complete visibility and control, reducing manual workloads by automating and simplifying tasks.

We serve over 120,000 customers across various industries, including transportation, construction, energy, field service, manufacturing, agriculture, food, retail, and the public sector.

About the Role:

The Technical Support Engineer - Enterprise is a technical expert responsible for managing, tracking, diagnosing, and troubleshooting complex issues in our Enterprise Tech Support team.

They will train, educate, assist, and provide guidance to other employees within Support and across the company, identifying and alerting stakeholders on larger issues and trends.

  1. Resolves technical issues by determining necessary changes and applying them with minimal user disruption.
  2. Determines root cause of errors/bugs using data and analytics tools like Looker.
  3. Analyses data to determine impact/prevalence of issues.
  4. Utilizes tools developed by the Engineering team to modify user/vehicle data for resolving support issues.
  5. Communicates with customers for escalated, urgent inquiries to minimize customer churn.
  6. Develops a proactive approach when resolving technical issues reported by customers.
  7. Partners closely with Technical Leads across Tech Support to research and provide quality solutions.
Requirements:
  1. 2-3 years of experience in Customer Support, Technical Support, or Software Development, preferably in customer-facing roles.
  2. Computer Science/Engineering background.
  3. Fluent in spoken and written English.
  4. Team player and can work in a professional environment.
  5. Exceptional performer.
  6. Familiar with Hardware and Firmware level troubleshooting.
  7. Technically sound and expert.
  8. On-Call rotation flexibility.

Motive values diversity and inclusivity. We are an equal opportunity employer and welcome people from different backgrounds, experiences, abilities, and perspectives.



  • Lahore, Punjab, Pakistan Big Data Inc Full time

    We are seeking an experienced enterprise application specialist to join our team at Big Data Inc. in Pakistan. As an enterprise application specialist, you will be responsible for designing, developing, and implementing large-scale enterprise applications using Java-based technologies.Key ResponsibilitiesDesign and develop complex software systems using Java...


  • Lahore, Punjab, Pakistan Technologyfootprints Full time

    Enterprise Resource Planning SpecialistOur company is seeking an experienced Enterprise Resource Planning (ERP) specialist to join our team. The successful candidate will have a strong background in ERP systems and experience in implementing ERP software solutions.Key ResponsibilitiesImplement ERP software solutionsDevelop and maintain ERP system...


  • Lahore, Punjab, Pakistan Stewart Pakistan Private Limited Full time

    Job OverviewWe are looking for a highly skilled Systems Engineer to join our team. The successful candidate will have a strong background in system administration and infrastructure management, with experience working in a similar role.Main ResponsibilitiesDesign and implement scalable and secure IT infrastructure solutions.Collaborate with development teams...


  • Lahore, Punjab, Pakistan Soft Enterprise Full time

    Job DescriptionThis is an exciting opportunity to join Soft Enterprise as a Marketing Communications Specialist. In this role, you will be responsible for developing and implementing social media strategies to drive business growth and improve brand awareness. Your primary goal will be to create and disseminate compelling content across multiple social media...


  • Lahore, Punjab, Pakistan Motive Full time

    Job Description:We are seeking a highly skilled Technical Support Engineer - Enterprise to join our team at Motive. As a key member of our support team, you will be responsible for providing technical support to our customers, resolving complex technical issues, and collaborating with cross-functional teams to drive business results.About the Role:In this...


  • Lahore, Punjab, Pakistan Motive Full time

    About the Role:The Enterprise Technical Support Engineer plays a critical role in resolving complex technical issues within our Enterprise Tech Support team. This individual will be responsible for managing, tracking, diagnosing, and troubleshooting difficult cases while providing guidance and training to other employees within Support and across the...


  • Lahore, Punjab, Pakistan FINCA Impact Finance Full time

    The Global Infrastructure Support Team at FINCA Impact Finance is responsible for implementing and maintaining the company's technology infrastructure, systems, and applications across its worldwide network.Key ResponsibilitiesImplementing and maintaining corporate technology infrastructure, systems, and applications.Providing advanced-level subject matter...


  • Lahore, Punjab, Pakistan Motive Full time

    About MotiveMotive is a leading provider of innovative technology solutions that empower organizations to manage their operations more efficiently and effectively. Our platform combines industry-leading AI with complete visibility and control, significantly reducing manual workloads by automating and simplifying tasks.With over 120,000 customers across...


  • Lahore, Punjab, Pakistan Avanceon Middle East & South Asia Full time

    We are seeking an Enterprise Data Solutions Specialist to join our team at Avanceon Middle East & South Asia. As an Enterprise Data Solutions Specialist, you will be responsible for designing and implementing scalable data solutions using Azure Data Factory (ADF), SQL, and Logic Apps. You will also collaborate with IT and OT teams to ensure seamless...


  • Lahore, Punjab, Pakistan HR Ways Full time

    About the RoleWe are looking for an exceptional Enterprise Growth Specialist who can drive business expansion and revenue growth in the IT sector.Main Responsibilities:Develop and implement a business development strategy to achieve revenue targets.Analyze client needs and market requirements to create customized solutions.IDentify and pursue new enterprise...


  • Lahore, Punjab, Pakistan Motive Full time

    Enterprise Technical Support SpecialistThe Technical Support Engineer - Enterprise is a key member of our technical support team, responsible for delivering exceptional technical support services to our Enterprise customers. In this role, you will be working closely with our customers to diagnose and resolve complex technical issues, providing expert...

  • Support Engineer

    7 days ago


    Lahore, Punjab, Pakistan Motive Full time

    Job Overview:We are seeking a highly skilled Technical Support Engineer to join our Enterprise Tech Support team. The successful candidate will have a strong technical background and excellent problem-solving skills, with the ability to work collaboratively with the team to resolve complex technical issues.Main Responsibilities:Manage and resolve complex...


  • Lahore, Punjab, Pakistan Chicago Enterprises Full time

    Company OverviewChicago Enterprises is a dynamic and growing organization that prides itself on innovation, excellence, and customer-centricity.SalaryThis position offers a competitive salary package that reflects the company's commitment to attracting and retaining top talent.Job DescriptionWe are seeking a talented Customer Support Representative to...


  • Lahore, Punjab, Pakistan Motive Full time

    Motive is looking for an experienced Enterprise Growth Specialist to join our North America team and drive revenue growth through strategic partnerships.About the RoleThis is an exciting opportunity to work with our largest customer base and contribute to our company's success. As an Enterprise Growth Specialist, you'll be responsible for developing strong...


  • Lahore, Punjab, Pakistan Scraperrs Full time

    Enterprise SharePoint SolutionsScraperrs seeks an experienced SharePoint expert to develop and maintain enterprise-level SharePoint solutions.Responsibilities:Design and implement custom SharePoint workflows using PowerApps and Power Automate.Provide daily support and lead new SharePoint projects to ensure successful execution.Requirements:5+ years of...


  • Lahore, Punjab, Pakistan Motive Full time

    About the Job:This is an exciting opportunity to join our Enterprise Tech Support team as a Technical Support Engineer. The successful candidate will have a strong technical background and excellent problem-solving skills, with the ability to work collaboratively with the team to resolve complex technical issues.Responsibilities:Provide expert technical...


  • Lahore, Punjab, Pakistan People Full time

    We are looking for an experienced Enterprise Data Specialist to join our team. In this role, you will be responsible for managing databases stored in AWS Elastic Container Registry (ECR) and integrating with application services. You will also develop and implement backup, recovery, and failover strategies to ensure data availability and integrity.The ideal...


  • Lahore, Punjab, Pakistan CyberGen, Inc Full time

    Role Overview:The CyberGen DNS Specialist plays a critical role in the management and security of our enterprise DNS infrastructure. As a key member of our team, you will design, implement, and troubleshoot DNS, DHCP, and IPAM (DDI) systems to ensure optimal performance and security. You will also be responsible for automating DNS-related tasks and...


  • Lahore, Punjab, Pakistan Shell Software Enterprise Full time

    Join Shell Software Enterprise as a Sales Business Growth SpecialistWe are seeking an experienced sales professional to lead our business growth initiatives in the US market.3+ years of sales experience in the IT industry, preferably with a strong understanding of the East Coast market.A Bachelor's degree in Business or a related field is required.The ideal...


  • Lahore, Punjab, Pakistan Motive Full time

    Role Overview:The Technical Support Engineer - Enterprise will be responsible for providing technical support to our customers, resolving complex technical issues, and collaborating with cross-functional teams to drive business results. This role requires a strong technical background, excellent communication skills, and the ability to work collaboratively...