Customer Experience Advocate

6 hours ago

Lahore, Punjab, Pakistan beBeeLeader Full time
Technical Support Manager Job Overview\

This is a critical role within the organization, responsible for ensuring a seamless and delightful customer experience before, during, and after implementation. The successful candidate will be instrumental in building and maintaining a high-performing team of technical support professionals.

\
  • \Key Responsibilities:
  • Lead and manage a team of technical support specialists to achieve organizational objectives.
  • Develop and implement effective training programs to enhance the skills and knowledge of team members.
  • Maintain open communication with stakeholders, including customers, management, and other departments.
  • Continuously evaluate and improve processes related to technical support operations, ensuring alignment with business strategy.
  • Collaborate with cross-functional teams to resolve complex technical issues and ensure customer satisfaction.
  • Monitor and analyze performance metrics, identifying areas for improvement and implementing corrective actions as necessary.
\Required Skills and Qualifications\

The ideal candidate will possess the following qualifications:

\
  • \Education: Bachelor's degree in Computer Science or related field.
  • \Experience: Minimum 4-5 years of experience in a similar role, preferably in a BPO/SAAS company.
  • \Technical Skills: Proficiency in ITIL framework, strong analytical and problem-solving skills.
  • \Leadership Skills: Proven ability to lead and motivate a team, excellent communication and interpersonal skills.
\

As a Technical Support Manager at our organization, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. If you are a results-driven leader with a proven track record of success, we encourage you to apply for this exciting opportunity.

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