![Abacus Outsourcing](https://media.trabajo.org/img/noimg.jpg)
Contact Center Leadership Position
1 day ago
Abacus Outsourcing's Contact Center is looking for a seasoned Team Lead to drive business growth through effective team management. The ideal candidate will have a strong background in leadership, with experience in a contact center environment. Key responsibilities include: * Leading, coaching, and mentoring a team of customer service representatives * Conducting regular team meetings to communicate goals, updates, and best practices * Providing ongoing feedback, performance evaluations, and supporting professional development * Ensuring the team meets or exceeds service level agreements (SLAs) and key performance indicators (KPIs) * Monitoring and analyzing team performance, identifying areas for improvement, and implementing corrective actions * Collaborating with other departments to address escalated customer issues and resolve them promptly * Coordinating and delivering training programs for new and existing team members * Keeping the team informed about product updates, service protocols, and industry best practices * Fostering a culture of continuous learning and skill development within the team * Implementing and maintaining quality assurance processes to ensure consistency in service delivery * Conducting regular quality assessments and providing constructive feedback to team members * Identifying trends in customer inquiries and working with the team to address root causes * Serving as a liaison between the team and upper management, conveying important updates and concerns * Fostering open communication within the team, encouraging collaboration and idea sharing * Handling customer escalations professionally and with a focus on issue resolution Benefits include competitive salary, health and wellness programs, professional development opportunities, and team-building events.
-
Contact Center Operations Manager
3 days ago
Lahore, Punjab, Pakistan Next Age Technologies (Pvt) Ltd Full timeSupervisory ResponsibilitiesThe Contact Center Operations Manager will lead by example, demonstrating exceptional leadership skills, emotional intelligence, and conflict resolution techniques. This individual will also be responsible for mentoring junior team members and fostering a positive work environment.
-
Contact Center Team Lead
4 days ago
Lahore, Punjab, Pakistan Excel Solutions (Pvt.) Ltd. Full timeJob Title: Contact Center Team LeadWe are seeking a highly skilled and experienced Contact Center Team Lead to join our team at Excel Solutions (Pvt.) Ltd.Key Responsibilities:Maintain high levels of customer satisfaction by ensuring that all calls are handled efficiently and effectively.Manage and lead a team of contact center agents, providing coaching and...
-
CodeIgniter Developer Position
5 days ago
Lahore, Punjab, Pakistan Kolaxo Contact Center Services Full timeJob OverviewWe are seeking a skilled and experienced developer to join our team at Kolaxo Contact Center Services. As a CodeIgniter Developer, you will play a vital role in the development and maintenance of our web applications.
-
Contact Center Systems Administrator
6 days ago
Lahore, Punjab, Pakistan ibex Full timeContact Center Operations RoleiBEX is seeking a skilled Genesys Cloud Engineer to support our global contact center operations. As a key member of our team, you will be responsible for troubleshooting day-to-day operational issues with respect to Genesys and its integrated platforms. You will also act as the point of contact for all contact center solution...
-
Cloud Contact Center Consultant
3 days ago
Lahore, Punjab, Pakistan Expertflow LLC Full timeOur Company OverviewAt Expertflow LLC, we develop innovative Cloud Contact Center Software that enables businesses to connect with their customers effectively. Our software is designed to facilitate seamless interactions across various channels, ensuring exceptional customer experiences.Key ResponsibilitiesTo represent our product effectively to potential...
-
Content Writer Position
5 days ago
Lahore, Punjab, Pakistan Kolaxo Contact Center Services Full timeWe are seeking an experienced Content Writer to join our team at Kolaxo Contact Center Services. As a key member of our content creation team, you will be responsible for developing and maintaining high-quality web content that effectively communicates our brand message and engages our target audience.About the Role:Content Creation: Write, edit, and...
-
Cloud Contact Center Engineer
6 days ago
Lahore, Punjab, Pakistan Expertflow LLC Full timeExpertflow LLC is committed to delivering cutting-edge Cloud Contact Center Software that revolutionizes the way companies interact with their customers. Our software enables businesses to provide seamless customer experiences across multiple channels.We operate globally with 9 offices across MEA, Switzerland, and the US, working across functions, cultures,...
-
Expert Cloud Contact Center Specialist
6 days ago
Lahore, Punjab, Pakistan Expertflow - livechat, video, callcenter SW Full timeJob DescriptionWe are seeking a skilled Developer to join our team at Expertflow. As a key member of our development team, you will be responsible for designing and implementing cloud-based applications using the latest frameworks and programming languages.Main Responsibilities:Design and develop clean, maintainable code in various programming languages and...
-
Leadership Opportunities
1 day ago
Lahore, Punjab, Pakistan Abacus Outsourcing Full timeJob Description: As a Team Lead in the Contact Center at Abacus Outsourcing, you will be responsible for leading and managing a team of customer service representatives to ensure exceptional service delivery. This role involves overseeing daily operations, monitoring performance metrics, and fostering a positive and collaborative team environment.Key...
-
Call Center Management Position
2 days ago
Lahore, Punjab, Pakistan Technovate Global Full timeWe are looking for a skilled Call Center Management Position candidate to join our team at Technovate Global. As an Operations Supervisor, you will be responsible for overseeing the day-to-day activities of our outbound call campaigns.Responsibilities:Manage a team of 10-15 outbound call agents, ensuring they meet campaign goals and KPIs.Monitor daily...
-
English Language Content Specialist
5 days ago
Lahore, Punjab, Pakistan Kolaxo Contact Center Services Full timeKolaxo Contact Center Services is seeking a talented Digital Content Creator to contribute to the development and enhancement of our online presence. As a Digital Content Creator, you will be responsible for creating and maintaining high-quality, informative, and engaging content that effectively communicates our brand message and drives audience...
-
Web Content Development Expert
5 days ago
Lahore, Punjab, Pakistan Kolaxo Contact Center Services Full timeWe are looking for an experienced English Language Content Specialist to join our team at Kolaxo Contact Center Services. As a key member of our content creation team, you will be responsible for developing and maintaining high-quality web content that effectively communicates our brand message and engages our target audience.About the Role:Content Creation:...
-
Digital Content Creator Role
5 days ago
Lahore, Punjab, Pakistan Kolaxo Contact Center Services Full timeKolaxo Contact Center Services is seeking a skilled Web Content Development Expert to contribute to the development and enhancement of our online presence. As a Web Content Development Expert, you will be responsible for creating and maintaining high-quality, informative, and engaging content that effectively communicates our brand message and drives...
-
Call Center Manager Position Available
5 days ago
Lahore, Punjab, Pakistan ZNZ Communications Full timeJob DescriptionWe are seeking a highly motivated and experienced individual to fill the position of Call Center Manager at ZNZ Communications.The successful candidate will be responsible for managing a team of customer service representatives, ensuring that they deliver exceptional service and support to our clients. Key responsibilities include:Team...
-
Education Leadership Position
14 hours ago
Lahore, Punjab, Pakistan Job Portal - dinCloud Pakistan Full timeWe are seeking a talented individual to fill the position of Education Leadership Position in our Computer Science department. The successful candidate will have a proven track record of academic leadership and a passion for teaching and research.About the RoleThis is an exciting opportunity to join our team and contribute to the growth and development of...
-
Executive Leadership Position
14 hours ago
Lahore, Punjab, Pakistan KK Sports Full timeLeadership Opportunity at KK SportsWe are seeking an experienced professional to fill the Department Head position. The successful candidate will be responsible for leading the team, making strategic decisions, and implementing plans to achieve company goals.Main Responsibilities- Leading the team and making strategic decisions- Implementing plans to achieve...
-
Accounts Leadership Position
6 days ago
Lahore, Punjab, Pakistan Tradition by Saleem Fabrics Full timeAre you a seasoned professional looking for a new challenge? Tradition by Saleem Fabrics invites applications for a skilled Accounts leadership position.About the Role:We are seeking an accomplished individual to lead our Accounts team, overseeing day-to-day operations and long-term strategies.The ideal candidate will possess excellent leadership skills,...
-
Sales Leadership Position
5 days ago
Lahore, Punjab, Pakistan AR Human Connections Full timeJob SummaryAR Human Connections is seeking a highly skilled Sales Leadership Position to join our team.This role involves leading our sales efforts and driving revenue growth within the insurance and health sector.Responsibilities:Develop and implement sales strategies to drive revenue growth and meet business targets.Identify and cultivate new business...
-
Audit Manager Position
3 days ago
Lahore, Punjab, Pakistan Infovision Consultants Research & Dev. Center Full timeLead AuditorsWe are seeking a highly skilled Lead Auditor to join our team at Infovision Consultants Research & Dev. Center.The successful candidate will have a proven track record of leading auditing teams and developing effective strategies to ensure compliance with regulatory requirements.Required Skills and Qualifications:Bachelor Degree in a relevant...
-
Sales Leadership Position
6 days ago
Lahore, Punjab, Pakistan Interscan Full timeRegional Sales ManagerWe are a leading company with over a decade of experience in the sales and after-sales of industrial equipment for various industries in Pakistan. Our expertise spans Textile, Cement, Sugar, and more.Key ResponsibilitiesPromote and maintain strong relationships with clients to drive business growth.Develop and execute sales strategies...