Cloud Contact Center Consultant
11 hours ago
At Expertflow LLC, we develop innovative Cloud Contact Center Software that enables businesses to connect with their customers effectively. Our software is designed to facilitate seamless interactions across various channels, ensuring exceptional customer experiences.
Key Responsibilities- To represent our product effectively to potential clients through engaging presentations, live demos, and collaborative workshops.
- To respond promptly to customer queries and concerns via email and chat platforms, preparing detailed quotes and proposals as needed.
- To maintain strong partnerships by following up on leads, coordinating with customers and internal teams, and contributing valuable insights to drive product enhancements.
- To support the creation of high-quality technical documentation, leveraging customer feedback to inform our solution development.
- To analyze competitor offerings and provide strategic input to our sales team on product positioning and competitive differentiation.
We seek an accomplished professional with:
- A Bachelor's degree in Computer Science, Software Engineering, IT, or related field.
- At least 2 years of relevant experience in the Contact Center industry, preferably in pre-sales or Requirements Engineering.
- In-depth knowledge of network infrastructure, contact center technologies, and call flow optimization.
- Demonstrated expertise in requirement analysis, proposal preparation, and Proof-of-Concept execution.
- Excellent written and verbal communication skills in English.
- Able to prioritize tasks efficiently and handle multiple projects simultaneously.
- Proficient in Microsoft Office applications (Word, Excel, Project, Visio, and PowerPoint).
Nice to Have:
- Experience with enterprise SaaS applications, including architecture, business models, and pricing strategies.
- Familiarity with Omnichannel or Chatbot solutions.
- Proficiency in Arabic and French languages.
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