IT Solutions Manager

6 days ago


Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

About the Role

">

We are seeking a skilled Customer Experience Specialist to join our team at Zones IT Solutions. As a key member of our operations team, you will be responsible for managing customer service experience and acting as the primary point of contact for customer escalations.

">

About You

">
  • ">
  • You have 3 years of experience in customer service and/or account management, with a proven ability to resolve complex issues in a timely fashion.">
  • You possess excellent verbal and written communication skills, with the ability to work in a fast-paced environment with diverse groups and meet aggressive deadlines.">
  • You have experience presenting to top-tier clients and can work with little or no supervision.">
">

About Us

">

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. We specialize in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Our mission is to provide innovative and differentiating end-to-end service offerings that meet our customers' evolving needs.

">

Your Responsibilities

">
  1. ">
  2. Own and manage the customer service experience, acting as the primary point of contact for customer escalations.">
  3. Internal reporting to ensure key SLA and metrics are being met.">
  4. Conduct operationally focused business reviews routinely with Account manager and Client.">
  5. Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards.">
  6. Listen for customer pain points and coordinate the appropriate resources to alleviate.">
">

What We Offer

">

Zones offers a comprehensive benefits package, including health insurance coverage, life insurance, and a voluntary pension fund scheme. We also provide opportunities for professional growth and development, as well as a collaborative and inclusive work environment.

">

About Our Culture

">

Zones is committed to fostering an inclusive and diverse workplace. We value diversity and promote equal employment opportunity, free from discrimination based on various characteristics. Our team members are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations.

">

Job Timings

">

This role requires flexibility and adaptability, with a willingness to work outside regular business hours if needed.



  • Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

    Company Overview:Zones IT Solutions is a leading provider of end-to-end IT solutions, offering a wide range of services including digital workplace, cloud and data center, networking, security, and managed/professional/staffing services.We operate in over 120 countries, with a robust portfolio and highest certification levels from key partners such as...


  • Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

    Company OverviewZones IT Solutions is a leading provider of end-to-end IT solutions, offering innovative and differentiating service offerings. With an unmatched supply chain and a strong portfolio, we specialize in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services.We operate in over 120 countries,...


  • Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

    About the Role:We are seeking a highly skilled Client Success Manager to join our team at Zones IT Solutions. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Develop and implement effective strategies to drive client growth and retentionProactively manage...


  • Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

    Company OverviewZones IT Solutions is a global provider of end-to-end IT solutions. We specialize in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Our robust portfolio and highest certification levels from key partners ensure we deliver innovative solutions that meet our clients' needs.We operate in...


  • Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

    Company OverviewZones IT Solutions is a leading provider of end-to-end IT solutions, renowned for its innovative and differentiating service offerings. With an unmatched supply chain and a robust portfolio, Zones operates in over 120 countries, leveraging key partnerships with Microsoft, Apple, Cisco, Lenovo, Adobe, and more.Our mission is to deliver...


  • Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

    Job DescriptionThe Health Sector Account Executive will collaborate with internal teams to ensure customer satisfaction and retention goals are met. You will receive comprehensive training on essential topics such as procurement processes and regulations.You will also gain the ability to understand customer needs and propose solutions that meet their...

  • Banking Solutions Manager

    58 minutes ago


    Islamabad, Islamabad, Pakistan Effective Business Solutions Full time

    Role SummaryWe are seeking an experienced Banking Solutions Manager to join our team at Effective Business Solutions. As a key member of our financial services division, you will be responsible for managing banking solutions that meet the evolving needs of our customers.Your primary responsibility will be to develop and refine banking solutions that align...

  • IT Project Manager

    1 week ago


    Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

    Company OverviewZones IT Solutions is a Global Solution Provider of end-to-end IT solutions. With an unmatched supply chain, we are positioned to be the IT partner you need.We specialize in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in over 120 countries, leveraging a robust portfolio,...


  • Islamabad, Islamabad, Pakistan ABI Solutions Full time

    Cybersecurity and Software Development ExpertiseABi Solutions is a leading provider of cybersecurity, software development, digital marketing, and technology solutions. We are seeking a skilled Product Manager with 3 years of experience to help us deliver innovative and secure solutions to our clients. In this role, you will be responsible for developing and...


  • Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

    Job SummaryThe Benefits Program Specialist is responsible for managing and executing employee benefits programs, ensuring accurate records management, timely communication, and compliance with organizational policies and legal requirements. This role involves coordinating with employees, vendors, and external stakeholders to address benefits-related...


  • Islamabad, Islamabad, Pakistan HR Manager Full time

    About the RoleThis position requires an individual with limited experience in cyber security. The primary responsibility is to ensure protection for AT&T, its customers, and vendors/partners across various areas including products, services, infrastructure, networks, and applications.Key ResponsibilitiesConduct research, testing, and proof of concept...

  • Cyber Security Expert

    2 weeks ago


    Islamabad, Islamabad, Pakistan HR Manager Full time

    Overall Purpose: This career step requires limited-level experience. Responsible for cyber security areas across products, services, infrastructure, networks, and/or applications while providing protection for AT&T, our customers, and our vendors/partners. Works with senior team members on various projects relating to the protection of devices, customers,...


  • Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

    About the Job:This role offers an exciting opportunity to join a dynamic team and make a real impact on our clients' businesses. As a Client Success Manager, you will play a critical role in driving revenue growth, improving client satisfaction, and enhancing our reputation in the industry.Responsibilities:Manage client relationships to achieve sales targets...

  • Management Accountant

    4 weeks ago


    Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

    Description Company Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's only one: Zones – First Choice for IT.Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT...


  • Islamabad, Islamabad, Pakistan Premier Communication Solutions Full time

    Premier Communication Solutions seeks a highly skilled individual to lead our Call Centre Team. The successful candidate will be responsible for team training, shift coordination, and acting as a liaison between agents and senior management.QualificationsDetailed knowledge of call centre operations and project management principles.Ability to lead teams and...


  • Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

    Description Company Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to...


  • Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

    Job OverviewZones IT Solutions is seeking a highly motivated and results-driven Enterprise Client Relationship Manager to join our team. As a key member of our sales operations, you will be responsible for delivering exceptional client service, ensuring timely and accurate order processing, and fostering strong relationships with our clients.Process orders...


  • Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

    Job OverviewZones IT Solutions is a leading provider of end-to-end IT solutions. We are currently seeking a highly skilled Client Success Manager – 1 to join our team.Responsibilities:Order Fulfillment: Process orders and quotes in a timely and accurate manner, meet or exceed customer/contract SLAs on Quote delivery, Order placement.Create quotes and...


  • Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

    Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned...


  • Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

    Description Company Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to...