IT Solutions Manager
6 days ago
About the Role
">We are seeking a skilled Customer Experience Specialist to join our team at Zones IT Solutions. As a key member of our operations team, you will be responsible for managing customer service experience and acting as the primary point of contact for customer escalations.
">About You
">- ">
- You have 3 years of experience in customer service and/or account management, with a proven ability to resolve complex issues in a timely fashion.">
- You possess excellent verbal and written communication skills, with the ability to work in a fast-paced environment with diverse groups and meet aggressive deadlines.">
- You have experience presenting to top-tier clients and can work with little or no supervision.">
About Us
">Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. We specialize in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Our mission is to provide innovative and differentiating end-to-end service offerings that meet our customers' evolving needs.
">Your Responsibilities
">- ">
- Own and manage the customer service experience, acting as the primary point of contact for customer escalations.">
- Internal reporting to ensure key SLA and metrics are being met.">
- Conduct operationally focused business reviews routinely with Account manager and Client.">
- Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards.">
- Listen for customer pain points and coordinate the appropriate resources to alleviate.">
What We Offer
">Zones offers a comprehensive benefits package, including health insurance coverage, life insurance, and a voluntary pension fund scheme. We also provide opportunities for professional growth and development, as well as a collaborative and inclusive work environment.
">About Our Culture
">Zones is committed to fostering an inclusive and diverse workplace. We value diversity and promote equal employment opportunity, free from discrimination based on various characteristics. Our team members are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations.
">Job Timings
">This role requires flexibility and adaptability, with a willingness to work outside regular business hours if needed.
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