IT Service Delivery Manager

6 days ago


Islamabad, Islamabad, Pakistan Zones IT Solutions Full time
Job Overview
Zones IT Solutions is a leading provider of end-to-end IT solutions. We are currently seeking a highly skilled Client Success Manager – 1 to join our team.

Responsibilities:
  • Order Fulfillment: Process orders and quotes in a timely and accurate manner, meet or exceed customer/contract SLAs on Quote delivery, Order placement.
  • Create quotes and orders flawlessly.
  • Continuously monitor open orders and expedite where needed.

Relationship Building: Develop solid relationships with Zones customers, Interact with customers daily, Establish relationships with multiple people in multiple departments.

Customer Service: Provide for Customer operational and reporting needs, Proactive action to provide 5-star service, Be the first and primary line of contact on all customer issues and concerns, Ensure that timely and impactful reporting is provided to the customer.

Sourcing: Process, coordinate and manage to off-catalog customer requests, Ensure custom catalog maintenance on Zones Connect, Monitor and coordinate inventory management activities. (Hardware), Monitor and provide support activities on Customer contracts (Software).

Project Management: Conduct account planning and coordination of needs, Actively participate in pipeline growth and maintenance activities, Uncover future needs through constant value-driven interactions, Understand account dynamics and look for ways to increase profitability, Coordinate with PMO or Enterprise Operations on new customer rollouts.

What You Will Bring To The Team:
  • Experience in Enterprise level sales.
  • Strong customer service skills and commitment to meet or exceed customer requirements.
  • Excellent organization skills and process expertise.
  • Ability to work in a fast-paced environment and meet aggressive deadlines.
  • Excellent verbal and written communication skills.
  • Ability to negotiate, influence, and persuade.
  • Analytical with excellent problem-solving skill.
  • Ability to work with little or no supervision.


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