
Customer Service Specialist
2 days ago
Skillful Customer Service Representative Job
We are seeking a skilled customer service representative to cater to the needs of our customers. The ideal candidate will possess excellent communication skills, be proficient in multiple languages, and have prior experience in customer-facing roles.
The primary responsibility of this role is to ensure timely and effective resolution of customer inquiries, providing accurate information and resolving issues in a professional manner.
- Cater to customers via chat support, emails, social media platforms, and calls with enthusiasm and active listening.
- Meet customer success KPIs of response time, average handling time, and Customer Satisfaction (CSAT).
- Identify issues with customers, investigate queries, and report issues and/or suggest potential ideas to improve the customer lifecycle.
To excel in this position, you will need to possess:
- A bachelor's degree (any).
- Minimum of 2+ years of experience in customer support/service.
- Proficiency in English and Urdu Languages.
- Outstanding verbal and written communication skills.
- Sound digital literacy and knowledge of CRMs and MS Office.
- Flexibility and adaptability to cater to multicultural customers.
- Resilient to learn and adapt new approaches to improve customer experience.
This role offers opportunities for growth and development, working closely with a dynamic team to enhance the customer experience.
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