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Remote Customer Relationship Manager

2 weeks ago

Faisalabad City Tehsil, Pakistan Adiova Full time
Role Summary

The Remote Customer Relationship Manager will be responsible for managing customer relationships across various social media platforms. The ideal candidate will have a proven track record of providing exceptional customer service, as well as experience working in a remote environment.

A minimum of 1 year of experience in customer service and social media is required, along with a Bachelor's Degree in a relevant field. The successful candidate will possess excellent communication skills, both written and verbal, and be able to effectively navigate computer systems and typing software.

Key Responsibilities:

  1. Develop and implement customer engagement strategies to deliver superior customer support and brand engagement.
  2. Manage existing caseloads and complete follow-up tasks to achieve operational metrics.
  3. Collaborate with colleagues to adhere to standard work processes and contribute to efficiencies and improvements.
  4. Identify sales leads and educate in-market customers on product functionality and services.
  5. Respond to customer enthusiasm posts to increase conversation, page participation, and build a closer connection with customers.
  6. Document customer interactions accurately and efficiently.
  7. Provide proactive support to consumers requesting assistance with dealer, vehicle locates, and product concerns/inquiries.