Technical Support Specialist

2 weeks ago

Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking a highly skilled Technical Support Specialist to join our team. As a Product Support Technician, you will be responsible for providing technical support to internal and external users. You will troubleshoot and resolve technical issues, including network, systems, and software-related problems.

Key Responsibilities
  • Tackle issues and service requests reported via calls and emails
  • Diagnose and resolve issues and requests using technical writing skills
  • Accurately maintain the log and track of reported issues and requests via unique tickets
  • Assignment of tickets to correct teams and ensuring completing the cycle of tickets (open to end)

You will also be responsible for managing user accounts, troubleshooting Level-1 (preliminary diagnosis) of issues on Windows and Mac OS, dealing with minor Microsoft Outlook issues, and providing onsite and remote help using VNC/Team Viewer utility.

Requirements
  • Bachelor's or above Degree in Information Technology, Computer Science or related field
  • Experience in ServiceDesk, Access, Incident, Change, Problem Management and IT Infrastructure will be preferred
  • Excellent verbal and written communication skills
  • Basic knowledge of Networks, Windows/Linux/Mac OS multiple flavors, and fundamental operations of relevant software, hardware, and other equipment

As a Customer Experience Associate, you will work closely with our team to provide top-notch customer service and support.

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