
Senior Billing Specialist
7 days ago
The ideal candidate will be responsible for overseeing the billing process, ensuring accuracy and timeliness of invoices, and providing excellent customer support. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.
About the Role
This Senior Billing Specialist will serve as the primary point of contact for all billing-related inquiries. Responsibilities include:
- Reconciling and resolving billing discrepancies
- Analyzing billing documents and data for accuracy and completeness
- Creating and customizing invoices as needed
- Reviewing and validating credits and refunds, issuing refunds, and addressing payment disputes and chargebacks
- Evaluating the billing process and recommending improvements
- Ensuring proper cutoff periods for month-end closing procedures
- Serving as the primary point of contact for billing-related support cases
- Providing accurate and timely reports
Requirements
We are seeking a detail-oriented and organized individual with strong technical skills and excellent communication abilities. The ideal candidate will possess:
- 1-2 years of experience in a billing or billing-related role
- Excellent written and verbal communication skills
- High attention to detail
- Ability to work well in ambiguous situations, solve problems, and think on their feet
- Proficient in Excel and Google Sheets
Additional Information
Motive is an equal opportunity employer and welcomes applicants from diverse backgrounds. We value diversity and inclusion in our workplace.
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