
Senior Business Growth Specialist
3 days ago
As a seasoned professional, you will utilize your expertise to oversee a carefully curated group of large US-based clients within a specialized portfolio. Building on success in SMB or Commercial roles, this position requires an advanced skill set in selling software solutions and navigating complex organizational structures.
A successful account manager is dedicated to continuous learning, possesses robust interpersonal skills, and can strategically guide customers toward solutions that best address their operational, safety, and financial objectives. You'll thrive in a fast-paced, quota-driven environment and benefit from close collaboration with cross-functional teams.
Key Responsibilities- Establish lasting executive relationships with larger US-based clients to drive growth and expansion within a more focused portfolio.
- Conduct in-depth discovery to align our offerings with customers' operational and strategic challenges.
- Presentation of comprehensive product demos and proposals for customers with complex needs and decision-making processes.
- Collaboration with customer success, support, product specialists, sales engineers, and data analysts to tailor solutions and improve customer satisfaction and retention.
- Ownership of the contract renewal process and implementation of advanced retention strategies, leveraging insights and data to minimize churn and maximize revenue growth.
- Troubleshooting issues promptly, identifying the best course of action in line with both customer success and business objectives.
- Driving strategic account planning to achieve and exceed higher-value revenue targets.
- Continuously refining your understanding of our platform, industry trends, and best practices to offer proactive, consultative insights.
- Bachelor's Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
- 6+ years of relevant work experience, particularly in managing larger US-based accounts with a smaller portfolio (around 50 or fewer high-value customers).
- Proven software sales experience and ideally relevant industry experience in our verticals (e.g., transportation, logistics, construction).
- Demonstrated skill in complex deal management, from discovery and demonstration to negotiation and closing.
- In-depth experience driving contract renewals and revenue retention within mid-market or enterprise customer segments.
- Leadership or influencing capability to effectively manage internal and external stakeholders, including executive-level customer contacts.
- Exceptional communication, presentation, and negotiation skills, with an emphasis on consultative sales approaches.
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