Senior Technical Support Professional

4 hours ago


Lahore, Punjab, Pakistan Motive Full time

Motive is a global leader in empowering individuals who run physical operations with innovative tools to make their work safer, more productive, and profitable. Our mission is to simplify tasks, reduce manual workloads, and increase visibility and control.

About the Role:

The Lead Technical Support Engineer will be responsible for providing complex technical support for a range of products and services. This role requires a senior subject matter expert who can troubleshoot complex issues or product-level bugs that cannot be resolved by Technical Support Engineers.

This position involves managing, tracking, diagnosing, and troubleshooting high-level cases for Technical Support Engineers. The successful candidate will also provide leadership to the technical support team, mentoring, training, and coaching other technical support engineers to help them develop their skills and expertise.

Key responsibilities include collaborating with engineering teams across the company, including product development, quality assurance, and Backend teams, to identify and address technical issues affecting customers.

What You'll Do:
  • Develop and maintain technical documentation for internal and external use.
  • Collaborate with cross-functional teams to resolve complex issues and improve customer support processes.
  • Contribute to knowledge management by developing and updating knowledge base articles and FAQs.
  • Provide excellent customer service by maintaining a positive and professional attitude while providing support.
  • Participate in on-call support rotations to provide 24/7 support to incoming escalations during business hours and after hours.


  • Lahore, Punjab, Pakistan Contour Software Full time

    The PositionWe're looking for a talented individual to fill the role of Senior Customer Solutions Specialist. As a member of our team, you will be responsible for providing exceptional customer service and technical support to clients. You will work closely with our US-based Support teams to ensure seamless communication and effective issue resolution.In...


  • Lahore, Punjab, Pakistan Prima Systems Full time

    Senior IT Professional - System Support Job at Prima SystemsWe are seeking a Senior IT Professional with expertise in system support, including HCL Domino server administration and server migration. The ideal candidate will provide exceptional technical support, ensure seamless system operations, and maintain high levels of system availability and...


  • Lahore, Punjab, Pakistan Joblogic Service Management Software Full time

    We are seeking a highly skilled Technical Support Professional to join our team at Joblogic Service Management Software. As a Technical Support Professional, you will be responsible for providing top-notch technical support to our customers.Responsibilities:Provide technical support through various communication channels, including live chat, email, and...


  • Lahore, Punjab, Pakistan Motive Full time

    Job DescriptionThe Lead Technical Support Engineer role is a senior subject matter expert responsible for providing complex technical support for a range of products and services. As an L4 support engineer, this individual is the go-to person for troubleshooting complex issues or product-level bugs that cannot be resolved by Technical Support Engineers.This...

  • Technical Support Lead

    15 hours ago


    Lahore, Punjab, Pakistan Motive Full time

    About the Role:The Senior Technical Support Engineer is a highly skilled technical professional responsible for providing expert-level technical support to customers. As a senior subject matter expert, this role requires a deep understanding of our products and services, as well as strong analytical and problem-solving skills.This role involves managing and...


  • Lahore, Punjab, Pakistan NorthBay Solutions Full time

    NorthBay Solutions is a leading provider of cloud-based services, and we're seeking a Senior Cloud Support Professional to join our team of experts. In this role, you will provide advanced-level technical support and guidance to clients on cloud services, leveraging your extensive knowledge of AWS technologies.Key ResponsibilitiesProvide senior-level...


  • Lahore, Punjab, Pakistan CTO 247 Pvt Ltd (A Stewart Company) Full time

    RequirementsTo be successful as a Technical Support Professional, you will need to have at least 5 years of experience in development, particularly in configuration, and possess strong communication skills, organization, and attention to detail. You will also have the ability to prioritize workload to meet deadlines/SLAs, effective troubleshooting skills,...


  • Lahore, Punjab, Pakistan HRSG Outsourcing Pvt Limited Full time

    Job Overview:At HRSG Outsourcing Pvt Limited, we are committed to delivering exceptional IT support services to our clients. We are currently seeking a seasoned IT Support Professional to join our team and help us achieve this goal.About the Role:This is an exciting opportunity for an experienced IT Support Professional to take on a challenging role and...


  • Lahore, Punjab, Pakistan AffinityVibez Pvt Ltd Full time

    Job OverviewAffinityVibez Pvt Ltd is seeking an experienced Cross-Functional Team Member to join our team. The ideal candidate will have a proven track record of delivering exceptional customer service and technical support.This role requires a highly skilled professional who can work effectively in a fast-paced environment, troubleshooting complex issues...


  • Lahore, Punjab, Pakistan People (Professional Employers Pvt Ltd) Full time

    Company OverviewPeople (Professional Employers Pvt Ltd) is a reputable organization that provides excellent service to its clients. We are committed to delivering high-quality solutions and exceptional customer experience.Job DescriptionWe are seeking an experienced Technical Support Executive to join our team. The successful candidate will be responsible...


  • Lahore, Punjab, Pakistan Contour Software Full time

    About UsContour Software is a subsidiary of Constellation Software Inc., a global enterprise software conglomerate. We have grown rapidly over the past 14 years, expanding from a dozen people to over 2,000 staff across three cities. Our broad-based portfolio of market-leading solutions covers more than 100 industry domains in predominantly mature markets.We...


  • Lahore, Punjab, Pakistan ibex Full time

    Job Title: Customer Support SpecialistWe are seeking a highly skilled and motivated Technical Support Professional to join our team at ibex.As a key member of our customer support department, you will be responsible for assisting customers in resolving queries pertaining to the electronic transfer of funds.Key Responsibilities:Assist customers in resolving...


  • Lahore, Punjab, Pakistan Logix Solutions Full time

    About the Role:We are seeking an exceptional Senior Marketing Engineer to join our team at Logix Solutions.This role offers the opportunity to develop and implement innovative lead generation strategies to identify and engage potential customers in the automation sector.The successful candidate will have a strong focus on marketing and technical sales, with...


  • Lahore, Punjab, Pakistan Orkatok Private Limited Full time

    IT Support Executive Job Description:Orkatok Private Limited is seeking a highly motivated and experienced IT Support Executive to join its team in Lahore. The successful candidate will be responsible for delivering high-quality technical support and ensuring the efficient operation of our systems.Key Responsibilities:Provide technical support and...


  • Lahore, Punjab, Pakistan Motive Full time

    Motive is a technology company that empowers individuals who run physical operations with tools to make their work safer, more productive, and profitable. Our platform gives you complete visibility and control, significantly reducing manual workloads by automating and simplifying tasks.About the Role:The Lead Technical Support Engineer will be a senior...


  • Lahore, Punjab, Pakistan Abacus Full time

    Job Summary:We are seeking a highly skilled Technical Support Executive to join our team at Abacus. As an IT Support Executive, you will be responsible for providing timely, effective solutions for hardware, software, and network issues.Key Responsibilities:* Respond to and resolve technical issues via phone or in person.* Provide remote troubleshooting and...


  • Lahore, Punjab, Pakistan Dewan Foods - Proud of Kashmir Full time

    Job Description:Key Responsibilities:Assist in the installation, configuration, and deployment of software solutions for clients.Ensure proper integration of software with client systems and environments.Conduct training sessions for users to ensure smooth adoption of new software.Collaborate with project managers and engineers to identify and address...


  • Lahore, Punjab, Pakistan Noor International Full time

    About Noor International:Noor International is dedicated to providing unparalleled medical equipment services that meet the evolving needs of healthcare professionals.Job Summary:This position involves providing technical support and maintaining medical equipment to ensure optimal performance and minimize downtime.Main Responsibilities:Collaborating with...


  • Lahore, Punjab, Pakistan Console - IT Full time

    ResponsibilitiesProvide Technical Support: Troubleshoot and resolve technical issues with hardware, network, software, databases, printers, and other peripherals.Customer Service: Offer support to customers via phone, email, and chat, ensuring prompt and courteous assistance.Training and Development: Participate in and provide training on how to use products...


  • Lahore, Punjab, Pakistan TekBoox Full time

    TekBoox, a US-based IT company, is seeking a highly skilled Senior System Engineer to join our team.About the JobWe are looking for a talented individual who can provide advanced technical support for our clients.Key ResponsibilitiesProvide technical support via phone, email, and chat to resolve user issues effectively.Support and troubleshoot IT systems,...