Technical Support Engineer
12 hours ago
TekBoox, a US-based IT company, is seeking a highly skilled Senior System Engineer to join our team.
About the JobWe are looking for a talented individual who can provide advanced technical support for our clients.
Key Responsibilities- Provide technical support via phone, email, and chat to resolve user issues effectively.
- Support and troubleshoot IT systems, including VOIP, PCs, office hardware, and remote user devices.
- Utilize a centralized ticketing system to manage, document, and communicate incident resolutions.
- Install, configure, and maintain workstations, telephony, video, and mobile hardware/software.
- Collaborate with internal teams and third-party vendors to resolve escalated issues.
- Document troubleshooting steps and resolutions for effective knowledge sharing.
- Assist in process improvement initiatives to reduce support tickets and enhance team efficiency.
- Proficiency in Windows (Servers & Networking), Office 365, Microsoft Hyper-V, and MacOS/iOS.
- Experience with Cisco Meraki, Dell PowerEdge, Sophos XG Firewall, Ubiquiti UniFi, Veeam Backup, and Azure Administration.
- Strong understanding of IT systems, hardware, software, and networking.
- Excellent communication skills for both technical and non-technical audiences.
- Ability to work independently, prioritize tasks, and learn new technologies quickly.
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Technical Support Engineer Leader
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