Technical Support Engineer

12 hours ago


Lahore, Punjab, Pakistan TekBoox Full time

TekBoox, a US-based IT company, is seeking a highly skilled Senior System Engineer to join our team.

About the Job

We are looking for a talented individual who can provide advanced technical support for our clients.

Key Responsibilities
  • Provide technical support via phone, email, and chat to resolve user issues effectively.
  • Support and troubleshoot IT systems, including VOIP, PCs, office hardware, and remote user devices.
  • Utilize a centralized ticketing system to manage, document, and communicate incident resolutions.
  • Install, configure, and maintain workstations, telephony, video, and mobile hardware/software.
  • Collaborate with internal teams and third-party vendors to resolve escalated issues.
  • Document troubleshooting steps and resolutions for effective knowledge sharing.
  • Assist in process improvement initiatives to reduce support tickets and enhance team efficiency.
Requirements
  • Proficiency in Windows (Servers & Networking), Office 365, Microsoft Hyper-V, and MacOS/iOS.
  • Experience with Cisco Meraki, Dell PowerEdge, Sophos XG Firewall, Ubiquiti UniFi, Veeam Backup, and Azure Administration.
  • Strong understanding of IT systems, hardware, software, and networking.
  • Excellent communication skills for both technical and non-technical audiences.
  • Ability to work independently, prioritize tasks, and learn new technologies quickly.


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