
Customer Experience Investigator
7 days ago
Our Customer Resolution team plays a vital role in delivering exceptional customer experiences.
Key Responsibilities- Manage end-to-end resolution of high-priority complaints with cross-functional coordination.
- Ensure First Call Resolution (FCR) for critical cases.
- Conduct customer journey mapping to identify service pain points and friction areas.
- Perform Root Cause Analysis (RCA) to uncover underlying issues and apply permanent fixes.
- Generate regular performance and case trend reports for senior leadership.
- Implement targeted improvements to enhance customer satisfaction.
- Identify experience gaps across the broader customer lifecycle.
- Lead or support projects aimed at CX transformation and optimization.
- Collaborate with stakeholders for aligned resolutions.
We seek individuals who share our commitment to diversity, equity, and inclusion, and who are passionate about delivering exceptional customer experiences.
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Investigative Journalist
4 weeks ago
Lahore, Punjab, Pakistan Unity Corporate Law Firm Full timeJob Description:Assignment-Based Job AdvertisementHiring Investigative Journalist/News Reporting Agency for Fee-Based AssignmentLocation: Lahore, PunjabAssignment Type: Short-Term, Fee-BasedJob Description:We are looking for a skilled Investigative Journalist or News Reporting Agency to take on a fee-based assignment to uncover and report on public interest...
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Customer Experience Specialist
2 weeks ago
Lahore, Punjab, Pakistan beBeeProblemSolving Full time 900,000 - 1,200,000Job Role OverviewWe are seeking a highly skilled professional to provide solutions to customer queries through effective written and verbal communication.Key ResponsibilitiesRespond professionally to customer inquiries, providing product information and resolving complaints.Record customer interactions and transactions, including details of inquiries,...
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Customer Experience Associate
2 weeks ago
Lahore, Punjab, Pakistan Sadapay Full timeSadaPay is transforming financial services in Pakistan with a digital-first experience that makes managing money simple, transparent, and hassle-free. With over three-quarters of the population still unbanked, we believe financial services need a radical shift. With SadaPay, all you need is a CNIC, a phone number, and a smartphone to get started; no...
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Senior Customer Experience Leader
2 weeks ago
Lahore, Punjab, Pakistan beBeeCustomerExperience Full time 2,500,000 - 3,000,000Job Title: Senior Customer Experience LeaderWe are seeking a highly skilled and experienced leader to oversee our customer service operations in Lahore, Pakistan.This senior role requires strong leadership and communication skills to manage customer service teams effectively. The successful candidate will have a proven track record of delivering exceptional...
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Lahore, Punjab, Pakistan beBeeJournalism Full time 150,000 - 200,000Job Title: Investigative Journalist – Opportunity to Uncover Public Interest Issues\We are seeking a skilled Investigative Journalist or News Reporting Agency for a fee-based assignment. The successful candidate will have the opportunity to uncover and report on public interest issues, government decisions, or specific events.\Responsibilities:\Conduct...
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Customer Service Ambassador
2 weeks ago
Lahore, Punjab, Pakistan beBeeCustomerSupport Full time 400,000 - 550,000Customer Support ProfessionalWe are seeking a customer support professional to join our team. As a customer support representative, you will be responsible for answering customer inquiries, processing orders, and ensuring successful completion.To achieve this goal, you must have strong communication skills, be fluent in English, and possess a confident...
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Customer Experience Specialist
4 weeks ago
Lahore, Punjab, Pakistan LiveChat World Wide Full timeCustomer Experience Specialist LiveChat World Wide, Pakistan Responsibilities:Maintain a positive, empathetic, and professional attitude toward customers at all times to provide exceptional Customer Experience.Respond promptly to customer inquiries, complaints, and queries.Communicate with customers through various channels including calls, chats, and...
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Customer Experience Specialist
2 weeks ago
Lahore, Punjab, Pakistan beBeeEmpathy Full time 400,000 - 700,000Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to provide exceptional support to our clients. As a key member of our team, you will be responsible for delivering top-notch customer service and ensuring that our clients receive the best possible experience."],
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Customer Experience Advocate
2 weeks ago
Lahore, Punjab, Pakistan beBeeCustomerService Full time 45,000 - 60,000Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two calls are ever the same?As a Customer Service Representative, you will be the voice of our company, responding to customer inquiries and resolving issues in a timely and professional manner.Key...
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Customer Experience Champion
2 days ago
Lahore, Punjab, Pakistan beBeeCustomerService Full time 800,000 - 1,200,000Customer Experience Champion Job OverviewWe are seeking a skilled and customer-focused individual to join our team. This role involves providing top-notch solutions to customers through written communication, demonstrating excellent customer-centric approach.Key Responsibilities:Respond to customer inquiries via email and chatDeliver exceptional customer...