
Customer Experience Specialist
1 day ago
We are seeking a highly skilled professional to provide solutions to customer queries through effective written and verbal communication.
Key Responsibilities- Respond professionally to customer inquiries, providing product information and resolving complaints.
- Record customer interactions and transactions, including details of inquiries, actions taken, and orders processed.
- Follow up on customer requests to ensure appropriate actions were taken, aiming for first contact resolution.
- Elevate unresolved customer grievances or special requests to designated departments for further investigation.
- Bachelor's degree or above in a relevant field.
- Customer support experience preferred, with strong communication skills and proficiency in MS Office.
- Flexibility to work in shifts and ability to communicate technical information simply.
- Collaborative mindset and hands-on problem-solving ability.
- Take ownership of new and different requests to enhance organization reputation.
- Explore opportunities to add value to job accomplishments and career growth.
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Customer Experience Specialist
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