Customer Experience Specialist

1 day ago


Lahore, Punjab, Pakistan beBeeProblemSolving Full time 900,000 - 1,200,000
Job Role Overview

We are seeking a highly skilled professional to provide solutions to customer queries through effective written and verbal communication.

Key Responsibilities
  • Respond professionally to customer inquiries, providing product information and resolving complaints.
  • Record customer interactions and transactions, including details of inquiries, actions taken, and orders processed.
  • Follow up on customer requests to ensure appropriate actions were taken, aiming for first contact resolution.
  • Elevate unresolved customer grievances or special requests to designated departments for further investigation.
Requirements
  • Bachelor's degree or above in a relevant field.
  • Customer support experience preferred, with strong communication skills and proficiency in MS Office.
  • Flexibility to work in shifts and ability to communicate technical information simply.
  • Collaborative mindset and hands-on problem-solving ability.
Benefits
  • Take ownership of new and different requests to enhance organization reputation.
  • Explore opportunities to add value to job accomplishments and career growth.


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