Chat Support Professional

4 days ago

Lahore, Punjab, Pakistan beBee Careers Full time 1,500,000 - 2,500,000
Customer Service Representative Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service through live chat interactions.

The ideal candidate will possess strong communication skills, the ability to handle multiple chat conversations simultaneously, and a high level of customer satisfaction. If you have a passion for helping others and providing excellent service, we encourage you to apply.

**Key Responsibilities:**
  • Engage with customers via live chat to address inquiries, provide information, and resolve issues efficiently while maintaining a positive and professional attitude.
  • Diagnose and troubleshoot customer issues related to products, services, or accounts through chat-based support.
  • Provide accurate and timely solutions or escalate issues to the appropriate department when necessary.
  • Update customer information and track support tickets to ensure follow-up and resolution.
  • Stay informed about product updates, new features, and industry trends.
  • Offer guidance and advice to customers on how to use products or services effectively.
  • Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.
  • Work closely with other support team members to share knowledge and best practices.
**Qualifications & Requirements:**
  • Excellent interpersonal and written and oral communication skills.
  • A minimum typing speed of 45 WPM with 90% accuracy and a minimum of 50% accuracy in English comprehension.
  • A minimum of 6 months to 1 year of experience in customer services, international call centers, and chat units.
  • Handling US customers via Live chat is a plus.
  • Must be a team player.

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