Chat Support Specialist

7 days ago

Lahore, Punjab, Pakistan beBeeCustomerService Full time
Chat Support Specialist

We are seeking a highly skilled and experienced Chat Support Specialist to join our team. The ideal candidate will have excellent communication skills, both written and verbal, and be able to effectively handle multiple customer conversations simultaneously.

Job Description:

The primary responsibility of this role is to provide exceptional customer service through live chat, ensuring that all customer inquiries are addressed in a timely and professional manner.

Key Responsibilities:
  • Educate customers on products and services offered
  • Identify customer needs and provide personalized support
  • Generate positive feedback from customers by providing a seamless and efficient support experience
  • Maintain accurate records of customer interactions and issues
Requirements:

To be successful in this role, you will need to possess the following skills and qualifications:

  • Excellent written and oral communication skills
  • Minimum typing speed of 45 WPM with 90% accuracy
  • Minimum 6 months to 1 year of experience in customer service or related field
  • Able to work in a fast-paced environment and prioritize multiple tasks
What We Offer:

In return for your hard work and dedication, we offer a competitive compensation package, including benefits and opportunities for career growth and development.

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