
Technology Solutions Expert
3 days ago
Deliver expert technical services in software deployment and configuration to support monitoring and management of customer ATM terminals.
Serve as a subject matter expert on functional use of software systems and provide consultancy to clients on business rules.
Conduct troubleshooting and optimization of deployed systems and facilitate workshops and meetings to gather and document customer specifications.
Collect and analyze system and customer data for software deployments and prepare statements of work, project estimates, and delivery documentation.
Collaborate with engineering and support teams to deploy software updates, patches, and fixes, and customize system software to meet client-specific requirements.
- Bachelor's or Master's degree in Information Technology, Software Engineering, Computer Science, or a related technical field.
- Proficiency in English with excellent written and verbal communication skills.
- Strong experience with Java technologies (Groovy, Apache Tomcat, JavaScript).
- Proficient in developing client/server utilities using TCP/IP protocols.
- Hands-on experience with .NET technologies (C#, Visual Studio, IIS).
- Skilled in developing and consuming RESTful APIs, including tokenization, JSON, XML, and tools like Postman.
- Ability to analyze logs and traces for troubleshooting purposes.
- Solid understanding of database structures and schemas.
- Proficiency in MS SQL, including writing queries and stored procedures.
- Demonstrated ability to work collaboratively with engineering and support teams.
- Creative, organized, resourceful, and customer-focused.
- Strong interpersonal skills with the ability to build relationships across teams and clients.
- Flexibility to work non-standard hours to support a global customer base.
- Capable of handling high-priority (P1) issues with urgency and professionalism.
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Technology Solutions Expert
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