Help Desk Representative

2 weeks ago

Lahore, Punjab, Pakistan beBeeCustomer Full time

We are seeking an experienced and customer-focused professional to handle inbound and outbound customer interactions via phone, email, and chat.

The ideal candidate will have at least 4 years of experience handling customer interactions across multiple channels and possess a high level of professionalism, empathy, and communication skills to ensure customer satisfaction.

Key Responsibilities:

  • Handle incoming and outgoing customer communications through various channels.
  • Resolve product or service issues by identifying the root cause and offering effective solutions.
  • Maintain accurate customer records and update account information as needed.
  • Elevate complex or unresolved issues to relevant departments for further assistance.
  • Follow up with customers to guarantee complete issue resolution.
  • Provide precise and reliable information using established methods.
  • Achieve performance goals related to customer satisfaction, response time, and issue resolution.
  • Collaborate with colleagues and management to enhance customer service processes.
  • Develop a deep understanding of the company's products, services, and policies.

Requirements:

  • Minimum 4 years of proven experience in a customer-facing role (preferably in an international environment).
  • Excellent verbal and written communication skills in English.
  • Strong interpersonal and problem-solving abilities.
  • Familiarity with CRM systems and support tools.
  • Ability to multitask, prioritize, and manage time effectively.

Preferred Qualifications:

  • Experience in a BPO, SaaS, or e-commerce setting is beneficial.
  • Bachelor's degree or equivalent work experience.
  • Knowledge of cultural standards and expectations.

Seniority Level: Mid-Senior
Employment Type: Full-time
Industries: IT Services and Consulting

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