Help Desk Representative Leader

3 days ago


Lahore, Punjab, Pakistan Chatpandas Full time
Job Description
As a Customer Support Representative at Chatpandas, you will be the primary point of contact for our customers. Your main responsibilities will include:
  • Responding to customer inquiries via phone, email, or chat in a professional and timely manner.
  • Providing product and service information to customers.
  • Resolving customer complaints and issues with patience and empathy.
  • Identifying and resolving customer problems or concerns efficiently.
  • Escalating complex issues to the appropriate department for resolution.
  • Maintaining in-depth knowledge of our products and services.

Requirements:
This role requires a High school diploma or equivalent, with additional education being a plus. Two years of experience in customer service or a related field are essential. Strong customer service skills, excellent communication skills, both written and verbal, and basic English conversational skills are must-haves. Proficiency in using customer service software and tools is also required.



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