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Service Desk Representative
13 hours ago
Job Description:
We are seeking a talented and motivated individual to join our customer service team as a service desk representative.
Key Responsibilities:- Answer inbound calls from customers in a professional and courteous manner.
- Listen actively to customers' concerns, inquiries and feedback.
- Provide accurate and timely information about products, services, policies and procedures.
- Resolve customer issues, complaints and escalations effectively and efficiently.
- Identify and escalate complex or unresolved issues to appropriate departments or supervisors.
- Update customer information and interactions accurately in the CRM system.
- Follow up with customers to ensure resolution and satisfaction.
- Promote products and services to meet sales and upsell targets, if applicable.
Requirements:
- Bachelor's degree in Business Management or similar.
- Proven experience in customer service, call center or related roles.
- Excellent communication and interpersonal skills.
- Ability to empathize with customers and provide solutions to meet their needs.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using CRM software and other customer service tools.
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