Customer Success Specialist

3 days ago

Islamabad, Islamabad, Pakistan ibexl Full time
Customer Success Specialist - Voice Program

Join to apply for the Customer Success Specialist - Voice Program role at ibex.digital.

Job Overview

ibex Pakistan is looking for a Customer Success Specialist for the Voice Program within the Operations department. The role involves assisting our U.S.-based clients' customers with their queries and concerns, providing accurate resolutions via calls. We value personality, passion, and work ethic, especially experience dealing with international customers. A good sense of humor is a plus.

Job Description

  • Deliver exceptional customer experience aligned with performance objectives and core values of our client.
  • Assist customers with purchases made through the ecommerce website.
  • Convey interest and friendliness through courteous communication.
  • Provide alternatives for unavailable products/items.
  • Follow standard processes and procedures for resolutions.
  • Stay updated with system information, process changes, and future updates.

Job Specifications

  • O Levels/Intermediate or higher qualification.
  • Excellent written and verbal English communication skills.
  • Proficiency in MS Office, especially Excel and Word.

Why should you join us?

We offer a place to give your best effort and improve your skills. We value empathy, humor, and clear communication, with a focus on critical thinking, time management, and problem-solving.

What You Can Expect After Applying?

Expect to hear back within 3 working days for an initial screening call from our recruitment team. Good luck

Perks & Benefits

  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Company Pick & Drop
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Telecommunications
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