Customer Success Specialist

4 days ago

Islamabad, Islamabad, Pakistan ibex Full time

Job Overview

ibex. Pakistan is looking for a Customer Success Specialist for the Voice Program within the Operations department. The role involves assisting our U.S.-based clients' customers with their queries and concerns, providing accurate resolutions according to defined processes via call. We value personality, passion, and work ethic, and a sense of humor is a plus.

Job Description

  • Deliver exceptional customer experience aligned with performance objectives and client core values.
  • Assist customers with their purchases made through the e-commerce website.
  • Show genuine interest and courtesy in interactions, maintaining a friendly and caring image.
  • Offer alternatives for products/items not available on the website.
  • Follow standard processes and procedures to resolve customer issues.
  • Stay updated with system information, process changes, and upcoming updates.

Job Specifications

  • O Levels/Matric or higher qualification.
  • Excellent written and verbal English communication skills.
  • Must type at least 40 WPM.
  • Proficiency in MS Office, especially MS Excel and MS Word.

Why should you join us?

  • Work in a supportive environment where you can improve your skills.
  • Empathy and the ability to understand others.
  • A good sense of humor, used appropriately.
  • Excellent verbal English skills with a U.S. or UK accent.
  • Ability to communicate clearly and effectively in friendly, jargon-free language.

Additional Competencies

  • Critical Thinking
  • Time Management
  • Focus on Customer Service
  • Organizational Skills
  • Priority Setting
  • Problem Solving
  • Professional Composure

What to Expect After Applying?

After applying, relax and wait for us to contact you within 3 working days. Our recruitment team will call you for an initial screening. Good luck

Perks & Benefits

  • Medical Insurance
  • Permanent Employment
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Company Transportation

Job Requirements

  • Excellent Communication Skills
  • Fluency in English
  • Customer Support Experience

Rewards and Benefits

  • Accommodation
  • Communication Allowance
  • Gratuity
  • Health Insurance
  • Incentives
  • Leaves
  • Life Insurance
  • Medical Benefits
  • Provident Fund
  • Sports & Entertainment
  • Transport
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