Automotive Consumer Engagement Specialist

5 days ago


Faisalabad City Tehsil, Pakistan Adiova Full time

At Adiova, we're seeking an Automotive Consumer Engagement Specialist to join our team. This role will be responsible for delivering exceptional customer support and engagement across various social media platforms.

Job Description

The primary focus of this position is to monitor social media platforms, identify opportunities to engage with customers, and provide superior customer support and brand engagement.

Responsibilities include managing existing caseloads, completing follow-up tasks, and achieving operational metrics. The ideal candidate will adhere to standard work processes, contribute to efficiencies and improvements when possible, and proactively identify sales leads.

This role also involves responding to customer enthusiasm posts, increasing conversation, page participation, and building a closer connection with customers. Effective documentation of customer interactions is essential, as well as providing proactive support to consumers requesting assistance with dealer, vehicle locates, and product concerns/inquiries.

Additionally, the successful candidate will participate in required training/industry-specific certifications to maintain technical knowledge and skills necessary to perform the job at or above the standard required.

The Automotive Consumer Engagement Specialist will provide exceptional service to all internal and external customers, adhering to and contributing to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.



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