Support Professional

1 week ago

Rawalpindi Cantonment, Pakistan beBeeCustomerSupport Full time

About the Job

English speaking candidates are required for a dynamic customer support role within our company.

This position involves providing exceptional communication skills to handle incoming and outgoing calls professionally.

The ideal candidate will be proficient in English, possess strong problem-solving abilities, and be able to remain calm under pressure.

We offer a competitive salary and opportunities for career advancement in a fast-paced environment.

Responsibilities:

  • Manage/handle the outgoing/incoming calls professionally
  • Identify and assesses customer's need to achieve satisfaction
  • Giving follow up calls to the customers at a specified date and time
  • Stay up-to-date on product and service knowledge
  • Follow communication procedures, guidelines, and policies
  • Managing a large number of outbound/inbound calls
  • Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes

Required Skills and Qualifications:

  • Excellent written and verbal communication skills, particularly in English
  • Strong problem-solving and troubleshooting abilities
  • Ability to remain calm and professional under pressure
  • Strong attention to detail and accuracy
  • Ability to work independently and as part of a team
  • Comfortable with technology and ability to quickly learn new systems
  • Ability to adapt to changing situations and priorities

Benefits:

  • Competitive salary
  • Opportunities for career advancement
  • Dynamic work environment

Location and Shifts:

DHA 1, Sector F, Rawalpindi

Shift 1: Mon- Sat (onsite) 12pm-8pm 1:30pm-9:30pm 1pm-9pm

Shift 2: Mon- Sat (onsite) 4pm-12am 5:30pm-1:30am

Shifts are aligned with UK timing

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